Zebra Technologies · 2 weeks ago
Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)
Lincolnshire, IL
Full-time
Hybrid
Director/Executive
$153K/yr - $230K/yr
10+ years expZebra Technologies is a community of innovators creating smart solutions that anticipate customer needs. The Director of Customer Success will lead a team to drive customer adoption, retention, and expansion across key accounts in the Retail, Healthcare, and Government sectors.
Information TechnologyManufacturingOptical CommunicationReal TimeRFIDSoftwareTelecommunicationsWireless
Responsibilities
Manage a team of Customer Success Managers and Customer Success Specialists to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy
Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models
Activate cross-functional collaboration framework for team to provide voice of the customer to drive key product quality, roadmap and operational process requirements to PLM/Eng and Service/Cloud Ops teams
Set quota targets for CS Executive and Specialist teams including joint shared cross-sell/upsell targets with regional sales
Develop renewal/churn bookings and revenue targets for annual planning and provide regular monthly/quarterly financial forecast and outlooks to drive into regional sales and business unit updates
Manage OpEx budget including expected SIP attainment and T&L
Facilitate customer business and operations reviews and participate in success or calls to action plans as needed for key strategic customer retention
Provide commercial coaching and approve deals to ensure optimized price-to-win and GM attainment as well as manage commercial risk, non-standard T's & C's for renewals and crosssell/upsell
Create customer health score, call to action and success plan playbooks for use by the team
Partner with IT, Sales Ops and Customer Success Analytics leaders to optimize sales processes and drive maximum visibility of customer lifecycle and health scores through SFDC / Gainsight and other toolsets
Qualification
Required
Bachelor's degree required
10 + years experience in a direct customer success capacity or a mix of sales and customer success
Must have management experience with leading leaders and experience leading complex solutions teams
Strong knowledge of business challenges / enterprise landscape specifically in the Retail vertical
Must come from the technology industry
Must be based in the US. Talent located near a Zebra office will be expected to work a hybrid (x3 days/week in office) schedule. Willing to consider remote accommodations for talent not located within driving distance to a Zebra office. 25% travel to be expected
Preferred
Master's Degree or relevant experience preferred
Vertical experience in Healthcare and/or Government
Experience with both hardware and software solutions
Deep financial acumen and commercial skills
Proven organizational design and talent development capabilities
Demonstrated success building strong internal and external relationships, including collaboration, conflict management and negotiation / influence
Strong mentor and leadership qualities
Executive communication skills and presence
Benefits
Healthcare
Wellness
Inclusion networks
Continued learning and development offerings
Community service days
Traditional insurances
Compensation
Parental leave
Employee assistance program
Paid time off offerings
Company
Zebra Technologies
Zebra Technologies delivers barcode printers, scanners, RFID, and mobile computing solutions for business visibility.
10001+ employees
H1B Sponsorship
Zebra Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (73)
2023 (74)
2022 (124)
2021 (80)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2024-05-22Post Ipo Debt· $500M
2016-09-14Acquired
2014-09-16Post Ipo Debt· $2B
Leadership Team
Bill Burns
Chief Executive Officer
Jenna Stanley
Senior Vice President customer success and services
Recent News
2026-01-20
2026-01-20
Company data provided by crunchbase