Zurich Insurance · 1 day ago
Claims Trainer/Team Leader
Stevens Point, WI
Full-time
Hybrid
Mid LevelZurich Insurance is a leading travel insurance provider that protects millions of travelers globally. The Claims Trainer/Team Leader role involves supporting the Claims Intake Group by providing feedback and technical knowledge to junior staff, ensuring high-quality service delivery, and creatively solving customer issues.
Financial ServicesInsuranceProductivity Tools
Responsibilities
Support a team of individuals by providing performance feedback and guidance in case handling
Identify opportunities to improve upon efficiencies in process/procedure and individual performance
Solve escalated issues, expedited rush items, and assist assistance coordinators/ representatives with high-profile cases
Solve problems creatively and think outside the box
Ensure the team is supported appropriately to deliver results in their roles
Collaborate with management and partners at American Express to ensure we are always moving the team forward
Provide training, guidance and coaching to agents on new products, accounts, processes and systems
Qualification
Required
High School Diploma or equivalent
Strong communication skills and customer service experience
Ability to multi-task and stay organized
A positive attitude and passion for helping others
Availability to work a bi-weekly weekend requirement
Preferred
Prior leadership experience is a plus
Benefits
Job flexibility
Career growth
Take the time you need, for you and your community
Investing in your health and your future
Diversity and inclusion
Company
Zurich Insurance
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
Founded in 1872
10001+ employees
H1B Sponsorship
Zurich Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (59)
2023 (61)
2022 (74)
2021 (45)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-12-07IPO
Leadership Team
Aleksandar Vidovic
CEO
Walter Jopp
Chief Executive Officer - ME Life
Recent News
2026-01-07
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
Company data provided by crunchbase