Fortinet · 1 day ago
Technical Support Engineer
United States
Full-time
Remote
Senior Level
$92K/yr - $140K/yr
5+ years expFortinet is a leading cybersecurity company that provides intelligent protection to organizations worldwide. They are seeking a Technical Support Engineer to provide technical support to customers, focusing on troubleshooting and root cause analysis while collaborating with customer IT staff.
Cyber SecurityMobileNetwork SecuritySecurity
Responsibilities
Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis
Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity
Recreate customer-reported issues in lab environments to validate findings and confirm resolutions
Recommend configuration changes or upgrades based on technical assessments and best practices
Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets
Perform live troubleshooting on customer systems, working collaboratively with customer IT staff
Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed
Participate in the weekend/holiday on-call rotation
Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions
Qualification
Required
Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation
Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching)
Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.)
Linux/Unix system administration experience, including CLI-based troubleshooting
Working knowledge of Windows systems and AD/LDAP integration
Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues
Excellent communication and customer service skills
Fluency in both spoken and written English
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience)
Minimum 5 years of technical support, network engineering, or security operations experience
Preferred
Experience with virtualization platforms and cloud-based deployments is a plus
Hands-on experience with FortiNAC or similar NAC products is a plus
Scripting or automation experience (e.g., Python, Bash) is a plus
Proficiency in Spanish is a strong plus
Benefits
Medical
Dental
Vision
Life and disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Fortinet equity program
Company
Fortinet
Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products. It is a sub-organization of Fortinet Federal.
10001+ employees
H1B Sponsorship
Fortinet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (152)
2023 (155)
2022 (175)
2021 (139)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$89MKey Investors
Meritech Capital PartnersDEFTA Partners
2009-11-18IPO
2004-03-03Series Unknown· $50M
2003-08-29Series D· $30M
Leadership Team
Ken Xie
Founder and Chief Executive Officer
Michael Xie
Founder, President & CTO
Recent News
dcm.com
2025-12-31
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