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Lucky Strike Entertainment · 1 day ago

Field Ops Training Manager

Arlington, VA

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $80K/yr

2+ years exp

Lucky Strike Entertainment is one of the world’s premier location-based entertainment platforms, and they are seeking a Field Operations Training Manager to support their mission of delivering a world-class hospitality experience. This role involves training and supporting associates on operational standards and service excellence, ensuring consistent execution and guest satisfaction while fostering a culture of hospitality and continuous learning.

Entertainment

Hiring Manager

Amanda Fischer

Responsibilities

Identify training and performance support needs across locations

Coach management teams to facilitate effective training for their staff, including on-the-job development

Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training

Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards

Support implementation and adoption of new technology tools to enhance operational efficiency

Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence

Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance

Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment

Collaborate cross-functionally with other departments to support training initiatives

Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed

Provide feedback to employees and managers to support ongoing development

Support special projects and ongoing operational needs as assigned

Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs

Extensive regional travel is required

Serve as subject matter expert (SME) for all operational company processes

Conduct post-project evaluations to assess success and identify best practices

Qualification

Hospitality backgroundTraining program implementationPerformance coachingLeadership developmentOperational standardsMicrosoft Office proficiencyCommunication skillsPresentation skills