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Merlin Entertainments · 1 day ago

LEGOLAND CA Frontline Host PT

Carlsbad, CA

Part-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

Merlin Entertainments is a global leader in location-based entertainment, and they are seeking a Frontline Host to assist guests at LEGOLAND CA. The role involves providing exemplary customer service, performing ticket checks, and ensuring the safety and enjoyment of guests throughout the park.

Digital EntertainmentLeisureMedia and EntertainmentTourism

Responsibilities

Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers

Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors

Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort

Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities

Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures

Ensures stock levels are maintained and that all areas are kept in a well-organized manner

Responsible for selling Resort tickets and memberships via our Accesso POS system

Experience Usher and host: Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show. Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks

Character Escort: The Character Guide will maintain the quality of the guest experience to the high-level possible while ensuring safety as a top priority. Character escorts assist the Costume Characters as they entertain guests and create memorable experiences

Rides & Attractions: Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation

Comfortable speaking to guests both one-on-one and in groups using a public address system

Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions

Performs opening and closing routines as defined by the operating procedures

Ensures cleanliness in all aspects of workspaces

Maintain Merlin customer service standards by assisting guests and questions

Responsible for assigned locations’ daily maintenance, cleanliness and security

Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure

Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors

Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations

Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate

Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals

Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort

These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity!

Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities