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Foster Garvey PC · 18 hours ago

Help Desk Supervisor

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

5+ years exp

Foster Garvey PC is looking for a full-time Help Desk Supervisor to oversee the IT Help Desk's operations and manage a team of technicians. The role involves ensuring prompt resolution of IT issues, improving system functionality, and maintaining compliance with legal industry standards.

AdviceConsultingLegal

H1B Sponsor Likely

Responsibilities

Supervise, mentor, and develop a team of Help Desk technicians and analysts, providing guidance and support as needed

Set clear performance goals and expectations

Lead the recruitment and onboarding of staff, provide ongoing performance management, and assist with performance evaluations

Oversee and prioritize the Firm’s ticketing system, ensuring all issues are addressed in a timely manner

Monitor response and resolution times to ensure compliance with Service Level Agreements (SLAs)

Provide hands-on support when necessary and troubleshoot Firm hardware and software issues

Evaluate and improve Help Desk processes and workflows to enhance efficiency and customer service; identify recurring issues and develop long-term solutions

Work with external vendors and consultants for specialized IT services; ensure efficient coordination with outside parties to resolve complex technical issues

Work with the Support Trainer to develop training programs for end-users on new software, systems, and tools; maintain detailed records and documentation for system configurations, processes, and troubleshooting guides

Oversee routine maintenance and upgrades of end-user’s computer systems and software applications

Ensure the IT Help Desk team conducts regular system checks

Serve as a liaison between the IT department and the Firm’s legal teams to meet their technology needs

Facilitate clear communication and problem-solving between departments

Ensure the firm's IT policies align with legal industry standards, including data security and compliance

Assist with IT-related projects, such as system upgrades, migrations, or deployments

Provide input for budget planning and resource allocation

Other duties or projects as assigned

Qualification

Leadership skillsProject managementMicrosoft OfficeLaw firm softwareCustomer service skillsCommunication skillsOrganizational skills

Required

Strong leadership, interpersonal, and customer service skills and personal initiative

Proven project management skills and an ability to work under time constraints to meet deadlines

Ability to effectively present information and respond to questions from groups of managers, clients, and customers

Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information

Ability to define goals and follow though to achieve results

Excellent organization and communications skills, both oral and written

Ability to work in a fast-paced environment while exhibiting strong attention to detail

Extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Ability to write reports, business correspondence, and procedure manuals

Bachelor's degree or appropriate combination of education and experience

5+ years of Help Desk, IT Tech Support, or Desktop Engineering experience is required; prior experience in a law firm environment is a plus

Experience as a lead Help Desk technician or Supervisor

Preferred

Working knowledge of typical law firm software applications or similar is desirable (iManage, InterAction, Intapp Time, Workshare, etc.)

Benefits

Medical, dental, and vision insurance

401(k) retirement plan, match, and profit-sharing

Commuter allowance

Paid time off plus paid holidays throughout the calendar year

Disability and life insurance

Parental leave

Community service leave

Annual discretionary bonus and more!

Company

Foster Garvey PC

Foster Garvey PC is a full-service law firm serving several of the most influential and innovative companies and governments in the country.

Founded in 2019

Seattle, Washington, USA

201-500 employees

https://www.foster.com/

H1B Sponsorship

Foster Garvey PC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2022 (1)