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Compucom Staffing · 1 day ago

Field Technician II (Overnight Travel Required)

Shakopee, MN

Full-time

Onsite

Entry, Mid Level

$18.76/hr - $27.50/hr

2+ years exp

Compucom Staffing is a provider of IT staffing services and solutions. They are currently seeking a qualified Field Technician to join their team in Shakopee, MN, providing end-user support and requiring overnight travel. The role involves upgrading commercial printers, troubleshooting technology issues, and ensuring effective communication with customers and departments.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Project focus on upgrading advanced commercial printers at retail locations

Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit

Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems

Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment

Install and remove equipment and systems as required

Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems

Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner

Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes

Determine the most cost-effective repair / resolution to minimize customer downtime

Qualification

Field service experienceCommercial printer experienceWindows operating systemsMicrosoft Office SuiteTroubleshooting skillsCustomer service skillsEffective communicationAttention to detail

Required

Minimum 2 to 3+ years of field service experience, specifically in commercial printers required

Must be able to do extensive traveling via plane and / or car

Must have commercial / large printer experience

Experience working on commercial printers and have an electronics / mechanical aptitude

Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

Working knowledge of the Microsoft Office application suite including MS Outlook

Experience with multi-platform Windows O / S required

Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration

Ability to work independently in a retail environment

Ability to lift up to 50lbs

Excellent customer service skills and professionalism

Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

Demonstrated capability to achieve results in a fast-paced, client-driven environment