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TikTok · 2 days ago

TikTok Shop - Selling Partner Growth Program Manager

Seattle, WA

Full-time

Hybrid

Senior Level

$125K/yr - $236K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Selling Partner Growth Program Manager to enhance merchants' operational capabilities and drive the prosperity of the platform's top seller ecosystem. This role involves designing a top seller growth system, developing scalable training programs, and managing operational strategies to support high-value selling partners.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Conduct in-depth analysis of the top seller journey from onboarding, launch, growth, to maturity, defining key stages and core bottlenecks

Design and establish a scientific, measurable top seller capability model and health indicator system to provide a data foundation for operational interventions and performance evaluation

Create a tiered top seller operation mechanism, formulating differentiated growth targets and operational strategies for merchants at various stages

Based on the top seller growth path and common pain points, plan and develop a scalable training curriculum system (including but not limited to video courses, live sessions, practical guides, SOPs)

Transform the successful methodologies and operational "black boxes" of top merchants into replicable, learnable knowledge products and tools

Collaborate with product and tech teams to drive the productization of empowerment tools (e.g., diagnostic tools, learning platforms, task-guiding systems)

Act as the "lead operator" for key categories, designing cross-departmental collaborative operational mechanisms to integrate resources like traffic, campaigns, and tools, helping merchants achieve key metric breakthroughs

Design and execute growth experiments, continuously optimizing operational strategies through methods like A/B testing, and solidify proven effective operational "playbooks."

Rapidly build and mentor a professional top seller operations or empowerment team

Establish a knowledge management loop to continuously accumulate, update, and promote best practice cases, building a "knowledge engine" for top seller growth

Qualification

Customer service experienceFluency in MandarinFluency in EnglishOperations managementAnalytical skillsKnowledge managementTeam management

Required

Fluency in Mandarin and English are required for this role, including an ability to communicate business terminology with ease; you will be collaborating extensively with partner teams and directly present to leadership teams based in China and across APAC. This collaboration is necessary to support the strategy alignment and drive improvement to the team's operations

BA/BS degree or equivalent practical experience

5+ years experience leading customer service/support/success

Operations: Experience in managing blended footprint of near/off shore BPO networks and in-house resources

Analytical Skills: Strong analytical abilities to interpret data, identify trends, and make data-driven decisions to optimize service delivery processes and performance

Preferred

Advanced degree preferred

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)