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TRIUMPH · 2 months ago

Customer Account Manager II

Clemmons, NC

Full-time

Onsite

Senior Level

5+ years exp

TRIUMPH is seeking a Customer Account Manager II who will be responsible for managing customer communication and relationships for OEM production programs. The role serves as a primary link between the customer and the Product Line Manager, ensuring effective communication and problem resolution.

AerospaceIndustrialManufacturing

Responsibilities

Is the primary point of contact with customers, acts as voice of the customer within the organization

Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties

Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the organization

Accountable for quality and delivery as it relates to assigned customer base and agreed to production purchase orders

Assists in developing shop priorities based on customer requirements by effectively coordinating with the planning department

Tracks, monitors, and reports program performance using account management tools

Develops and executes an effective strategic plan to manage customer relationships

Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning

Responsible for executing ERP transactional activity (order entry, generation of packing slips, etc.) for assigned customers

Furnishes advice, counsel, and general staff support to all departments in relation to program management

Contributes to team effort by maintaining a positive outlook

Complies with all company policies and procedures, including safety requirements

Other duties, as assigned, to ensure customer needs are met

Qualification

ERP systems understandingBusiness/Contracts AcumenData analyticsPMP certificationMicrosoft Office ProductsSelf-directionReadWrite EnglishCommunication skillsPresentation skills

Required

Bachelor's degree in business, marketing, engineering

5-7 years working in a customer facing role with understanding of ERP transactional process in a production environment

Can meet ITAR requirements

Strong Business/Contracts Acumen

Professionalism in dealing with adverse situations

Communication skills – Verbal, Written, PowerPoint

Data skills – Excel Data analytics, MS Project, etc

Motivating/Developing employees

Excellent Communication/Presentation skills

Self-direction

Microsoft Office Products

ERP systems understanding

Ability to read and write English

Preferred

PMP certification a plus

Company

TRIUMPH

Glassdoor3.5

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems.

Founded in 1993

Berwyn, Pennsylvania, USA

5001-10000 employees