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State of Colorado · 1 week ago

Mail and Retrieval Services Unit - Administrative Assistant II.

Lakewood, CO

Full-time

Onsite

Entry Level

2+ years exp

The Colorado Department of Revenue is seeking an Administrative Assistant II to support their Mail and Retrieval Services work unit in Lakewood. The role involves sorting documents, data entry, maintaining compliance with policies, and providing excellent customer service to ensure accurate information exchange.

AssociationHealth CareNon Profit

Responsibilities

Sort and prepare documents for imaging and data entry

Log processes into spreadsheets, databases or electronic documents as necessary

Research records concerns with using advisory data, internet and other information retrieval sources

Correct and update driver records through entering data into records, databases and spreadsheets

Translate and clarify Colorado Motor Vehicle Statutes, department administrative policies and procedures for customers

Scan documents

Maintain compliance with department and section policy to ensure a safe and clean environment

Qualification

Data EntryCustomer ServiceMicrosoft OfficeGoogle SuiteClerical ExperienceAttention to DetailVerbal CommunicationWritten Communication

Required

Two (2) years of relevant experience in general clerical role and/or cash handling

Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments

Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos

Data Entry including: entering information into a program or database (appointments, contact information, customer records)

Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)

Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies

Typing letters, reports, briefings, forms, memoranda, etc

Checks and compares data for accuracy and completeness

Preferred

State experience working in a high volume data entry, or mail center workplace

Excellent verbal and written communication skills

Experience working in a complex, high volume general clerical support position

Career progression in a general clerical position

Experience working with sensitive information of a confidential nature

Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)