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Charlotte Area Transit System · 16 hours ago

Human Resources Team Lead

CLT Center

Full-time

Hybrid

Mid, Senior Level

$0/yr - $0/yr

3+ years exp

The City of Charlotte is committed to delivering quality public services and promoting safety and quality of life. The Human Resources Team Lead will perform a wide range of HR activities for the Aviation Department, focusing on employee relations, performance management, and policy oversight.

Transportation/Trucking/Railroad

Responsibilities

Lead the employee relations function, including investigations, complaint resolution, and coaching for managers

Oversee performance management processes and support supervisors in applying consistent performance standards

Review, update, and implement HR policies and ensure compliance with federal, state, and local employment laws

Develop and deliver training on workplace policies, employee relations, and performance management best practices

Manage exit and stay interviews, analyze trends, and recommend strategies to improve engagement and retention

Oversee drug and alcohol testing processes and compliance requirements

Partner with HR leadership on workforce planning, classification/compensation actions, and special projects

Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees). This includes conducting performance evaluations, setting work objectives, determining work effectiveness, realigning work as needed, and key involvement in hiring/disciplinary actions

Qualification

Employee relationsPerformance managementLabor law complianceHR policy developmentTraining deliveryData analysisSupervisory skillsMicrosoft OfficeWorkdayCommunication skillsOrganizational skillsConflict resolution

Required

High school degree or equivalent with seven (7) years of relevant experience, or a 2 year college degree with five (5) years of relevant experience, or a Bachelor's level degree with three (3) years of relevant experience, or a Master's level degree with one (1) year of relevant experience

In-depth knowledge and application of federal, state, and local labor and employment law and regulations and compliance law

In-depth knowledge of the principles and practices of employee relations investigations and documentation

Knowledge of how to facilitate and guide discussions between disputing parties to reach mutually agreeable solutions

Demonstrable experience in developing and executing programs that measurably impact positive employee relations

In-depth knowledge of human resources procedures and policies

Considerable knowledge of U.S. Equal Employment Opportunity Commission (EEOC) claims, liability claims, and other suits

Knowledge of and skill using various software tools, such as Word, Excel, PowerPoint, and Outlook

Strong written and verbal communication skills

Handling employee progressive performance management

Conducting thorough and unbiased investigations related to employee complaints, workplace incidents, or policy violations

Maintaining detailed records, preparing investigation reports, and documenting outcomes to ensure legal compliance

Effective use Outlook, Excel, Word, PowerPoint, and other Microsoft Office Applications

Strong organizational and leadership skills with ability to plan, prioritize and organize work in a team environment

Prepare presentations and deliver to a range of audiences

Plan, direct and supervise the work of subordinates performing Human Resources services

Analyze statistical and historical data, apply and use results for process changes, report writing and presentations

Ability to prepare and present clear and concise reports, correspondence, and other written materials

Identify and effectively respond to issues, concerns, and needs with sensitivity and understanding

Skills to resolve conflict and or identify situations with potential for quick escalation

Handle highly emotional or confrontational situations in a calm and effective manner

Actively pursue and develop new ideas, methods, and procedures to meet changing situations

Learn Workday and other software required to perform job duties and responsibilities

Adhere to policies, procedures, and maintain strict confidentiality

Exercise judgment and discretion in establishing, applying, and interpreting departmental policies and procedures

Serve on committees/work teams to make sound recommendations and establish collaborative relationships

Develop and maintain effective working relationships with co-workers, other City departments and the public, representing the airport in a positive manner