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Mississippi Market Co-op · 1 day ago

Front End Lead

St Paul,MN,US

Full-time

Onsite

Mid, Senior Level

$19/hr - $20/hr

Mississippi Market Co-op is an inclusive, local, values-driven business that provides healthy, delicious, and sustainable foods to their community. The Front End Lead supports the Front End Manager in ensuring a great customer experience and supervises staff while maintaining an organized and inviting department.

Food and BeverageRetailSalesSustainability

Responsibilities

Support the Front End Manager in ensuring a great customer experience

The team is working effectively together

Efficient and accurate sales transactions

The department is organized and clean

Help customers

Support and supervise staff

Reconcile transactions

Ensure the area is safe, friendly, and inviting

Customer service and sales transactions

Staff support and supervision (directing, coaching, and training)

Keeping things safe and healthy

Ordering and organizing supplies

Helping to create a welcoming environment

Support store operations in other departments as needed and appropriate

Qualification

Customer ServiceCash HandlingLeadership SkillsTechnical SkillsCommunicationTime ManagementProblem SolvingDependabilityRetail ExperienceSupervisionMultilingualTeamwork

Required

Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions; skilled at and committed to resolving customer concerns

Direct experience in cash handling; knowledge of proper cash handling procedures, including counting, and verifying transaction amounts; ability to reconcile transactions

Demonstrates a professional, collaborative, adaptable, and flexible approach to work, especially during challenging situations, with a strong commitment to supporting the team; willing to learn new tasks and open to feedback

Proven ability to effectively communicate with customers and staff; ability to provide information in a respectful and concise way fostering a positive and professional experience; ability to proactively communicate issues and concerns to leadership

A demonstrated interest and ability to provide day to day direction, feedback, and coaching to staff; the desire to grow as people leaders; the ability to actively contribute to and support an inclusive work environment

Ability to organize, prioritize, delegate, and manage time efficiently to effectively complete tasks and responsibilities

Ability to assess and address situations and departmental needs in advance; sound problem-solving skills for resolving staffing issues, customer complaints, and day-to-day challenges; skilled at handling challenging situations calmly and effectively

Proven ability to show up each day in a timely manner, ready to work and support team members; consistently follow through with meeting deadlines for accurately completing tasks and responsibilities

Demonstrated ability to operate a point-of-sale (POS) system; basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division