Wolters Kluwer · 6 hours ago
Technology Project & Program Manager
Philadelphia, PA
Full-time
Hybrid
Entry, Mid Level
$74K/yr - $127K/yr
1+ years expWolters Kluwer is seeking a Technology Project & Program Manager to enhance customer satisfaction with their Nursing Education digital products. This role involves managing customer relationships, coordinating with Product Management, and ensuring the effective implementation of digital solutions for key accounts.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Hiring Manager
James Crawford
Responsibilities
Developing a deep understanding of Nursing Education customers and their needs, particularly their day-to-day interactions with our digital products/solutions
Coordinating with Product Management on customer interactions to ensure a shared, thorough understanding of customer needs and how they align to short- and long-term strategic goals
Delivering clear, empathetic, and professional communication tailored to each key account, ensuring complex issues are explained effectively
Tracking and reporting on customer satisfaction metrics at key partnership accounts
Developing best product implementation strategies with for key customers, ensuring timely delivery and alignment with business objectives, including coordination with Digital Implementation Specialist and Integration Nurse team members for seamless onboarding to our products/platforms through structured planning, relationship management, stakeholder coordination, and proactive risk management
Bringing excellent organizational skills and a laser-focus on customer service/insights to translate what customers have reported/requested into actionable/prioritized work for Agile/Scrum teams
Owning the product development lifecycle/schedule by working with various Agile/Scrum teams to ensure that prioritized items are consumed/deployed in support of customer needs on the assigned products/platforms
Being the “glue” in the product team who acts as a product’s “subject matter expert” for coordinating the investigation and resolution of customer issues across cross-functional internal teams (including, but not limited to, Product Management, Technology, Content, Sales, Sales Enablement, and Customer Success/Support)
Performs other duties as assigned by supervisor
Qualification
Required
College degree (BA/BS) or equivalent experience required
At least 1-year experience in customer service/support, with exposure to digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for educational/academic markets
Superior communication and relationship management skills, including ability to facilitate customer communications (internal and external) and triage/troubleshoot customer escalations
Demonstrated ability to remain professional and solution-oriented when managing time-sensitive or emotionally charged customer interactions, with a history of turning challenging situations into positive outcomes
Strong project management skills, including ability to develop schedules, oversee work-in-progress, and implement risk mitigation strategies for efficient/effective solutions
Ability to prioritize and act as a structured thinker who is able to see 'the wood from the trees'
Demonstrated experience coordinating cross-functional teams to reach/exceed goals
Experience in implementing best practice/standards in support of customer issues
Preferred
General knowledge of the Nursing Education market
Experience with understanding Technology opportunities, constraints, and choices, and ability to articulate associated risks (and possible mitigation plans)
Familiarity with Agile/Scrum principles and practices for Product Owners
Exposure to digital products/solutions in the educational space (including testing/assessment products)
Exposure to backlog software (e.g., Jira, VSO, Trello, Wrike) and communication applications (Slack, MS Teams, Salesforce, etc.)
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
H1B Sponsorship
Wolters Kluwer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (22)
2023 (23)
2022 (10)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
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