VCA Animal Hospitals · 15 hours ago
Client Service Representative
Cambridge, MD
Part-time
Onsite
New Grad, Entry LevelVCA Animal Hospitals is dedicated to delivering exceptional quality medicine and excellent customer service. They are seeking a part-time Client Service Representative to be the face of the practice, responsible for customer service functions and ensuring a positive experience for clients and their pets.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Excellent follow through
Liaison between the client and doctor
Excellent multi-tasking
Enjoys working with people and animals and it shows
Forward thinker, creative, and proactive
Can remain calm under pressure
Remains positive, professional and respectful
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Enjoys working with people and animals and it shows
Excellent follow through
Excellent multi-tasking
Forward thinker, creative, and proactive
Can remain calm under pressure
Remains positive, professional and respectful
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Benefits
Health & Well-being 401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Bereavement leave
Continuing Education Allowance
WOOF University – offering abundant CE for team members
Client Service Development Program
Regional CE offered
Pet Care Discount for your own pets
Recognition program
Supplemental insurances
Optional family benefits
VIP Discounts through many merchants
Medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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