Balboa Bay Resort · 1 day ago
Director of Resort Operations
Newport Beach, CA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expBalboa Bay Resort is seeking an experienced Director of Resort Operations with a strong Food & Beverage background to join their Executive Leadership team. This role is responsible for driving operational excellence, exceptional guest experiences, and strong financial performance across the luxury waterfront resort.
Hospitality
Responsibilities
Provide strategic leadership and oversight to department heads and managers across resort operations, with a strong focus on Food & Beverage excellence
Drive revenue growth, profitability, service levels, and team member engagement across all operational departments
Lead hiring, training, performance management, and development of management teams in alignment with company policies and labor regulations
Prepare and manage annual operating budgets; analyze forecasts, P&Ls, and cost reports to maximize profitability and control expenses
Optimize menu pricing, product mix, wine programs, and promotional strategies to enhance F&B financial performance
Partner closely with department leaders to ensure seamless execution of operational strategies and day-to-day excellence
Ensure F&B outlets, banquets, and catering operations deliver consistently high-quality products and elevated service standards
Maintain a visible leadership presence throughout dining venues and public areas, proactively addressing guest feedback and service opportunities
Ensure compliance with all food safety, sanitation, alcohol service (TIPS), health department, OSHA, and safety standards
Present budgets, financial results, and operational strategies to the ownership group and executive leadership
Support and collaborate with the Executive Committee to achieve overall resort goals
Approve labor decisions, merit increases, promotions, scheduling, and time-off requests within policy guidelines
Resolve guest concerns professionally and effectively, escalating when appropriate
Ensure responsible alcohol service and address safety or security incidents as needed
Qualification
Required
High school diploma or GED required; Bachelor's degree in Hospitality Management preferred
5+ years of progressive Food & Beverage leadership experience, including 2+ years in a management role within a resort or hotel environment
Strong knowledge of restaurant, banquet, and catering operations; familiarity with Front Office operations strongly desired
Proven ability to lead large teams in a fast-paced, high-volume, service-driven environment
Demonstrated financial acumen, including budgeting, forecasting, labor management, and cost controls
Excellent communication, leadership, and interpersonal skills with a strong guest-first mindset
Ability to remain calm, decisive, and solutions-oriented during peak business periods or emergency situations
Proficiency in MS Office and ability to learn hotel operating systems
TIPS®, Food Handler, and ServSafe certifications required (or ability to obtain within designated timeframes)
Flexible schedule required, including weekends, holidays, and varying shifts
Preferred
Bachelor's degree in Hospitality Management
Bilingual Spanish a plus
Company
Balboa Bay Resort
Balboa Bay Resort is Newport Beach’s only Forbes Four-Star, AAA Four-Diamond, waterfront resort.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase