Call The Bee! · 1 day ago
Residential Drain Technician
Farmington, CT
Full-time
Onsite
Entry, Mid Level
$25/hr - $40/hr
2+ years expCall The Bee is a leading provider in the Apex Service Partners network, seeking a motivated Residential Drain Technician to advance their career. The role involves performing drain cleaning, conducting sewer diagnostics, and providing exceptional customer service while maintaining safety and compliance standards.
Consumer Services
Responsibilities
Drain Cleaning & Clearing - Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems
Sewer Line Diagnostics - Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects
Troubleshooting & Problem Solving - Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow
Preventative Maintenance Services - Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues
Customer Communication - Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor
Cost Estimates & Recommendations - Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans
Service Titan Documentation - Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions
Equipment Care & Safety - Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards
Customer Service Excellence - Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish
Qualification
Required
2-3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role
J license in the state of CT
Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools
Strong ability to communicate clearly with customers and team members
Ability to accurately diagnose issues and perform work that meets safety and code standards
Commitment to delivering high‑quality service with professionalism and a positive attitude
Valid driver's license with a clean driving record
Preferred
Experience with Service Titan or similar field‑service software
Benefits
Medical, Prescription, Dental & Vision Insurance - Comprehensive coverage with minimal out‑of‑pocket costs.
Disability & Term Life Insurance - Added financial protection for you and your family.
Matching 401(K) Program - Competitive retirement savings plan.
Ongoing Training & Development - Opportunities to expand your drain‑cleaning and diagnostic skills.
Paid Holidays & PTO - Generous paid time off to support work‑life balance.
Company
Call The Bee!
Call the Bee Services proudly serves Connecticut's home owners! Our goal is to deliver the best heating, cooling, plumbing and electric services in the state.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase