SOAR365 · 2 weeks ago
Program Manager, Supported Employment
Richmond, VA
Full-time
Onsite
Senior Level
5+ years expSOAR365 is dedicated to supporting individuals and families living with disabilities. The Program Manager, Supported Employment provides strategic leadership and operational oversight for the Employment Services Team, focusing on delivering high-quality services and supporting staff development.
Health CareNon ProfitSocial
Responsibilities
Overseeing the daily operations and performance of the Employment Services Team
Providing leadership, training, and continuous assessment to ensure excellence in service delivery
Developing and leading the Supported Employment training program in alignment with CARF standards
Onboarding, coaching, and evaluating Employment Specialists and Skills Trainers
Guiding best practices across all stages of employment services, including intakes, situational assessments, job development, job coaching, follow-along services, customized employment, and Pre-ETS
Monitoring employment plans, documentation, billable hours, and electronic health record usage
Leading the Employment Performance Review process
Collaborating with senior leadership to ensure compliance and accuracy
Identifying program challenges and solutions
Building and maintaining strong relationships with funders, families, employers, and community partners
Supporting quality assurance through data review and surveys
Providing direct service support as needed
Ensuring compliance with all agency policies, safety standards, and regulatory requirements
Qualification
Required
Bachelor's degree in human services, education, social work, vocational rehabilitation, or a related field
ACRE Certification and/or Certified Supported Employment Professional credentials
At least five years of experience in supported employment and Pre-Employment Transition Services
Minimum of three years leading or supervising a team, program, or project
Strong leadership, coaching, and relationship-building skills
Expertise in person-first employment planning, positive behavioral supports, documentation, and regulatory compliance
Valid driver's license with an acceptable driving record
Ability to pass a SOAR365 driving test
Maintain CPR/First Aid and Therapeutic Options of Virginia certifications throughout employment
Benefits
Merit increases
Comprehensive health, dental, and vision coverage
12 paid holidays
Sick and vacation leave
Immediate access to your paycheck through ZayZoon
Short- and long-term disability benefits
Flexible spending accounts (FSA)
403(b) retirement plan with employer match and immediate vesting
Life insurance
Employee development and training programs
Wellness programs
Discounted tuition to South University
Company
SOAR365
SOAR365 is a Richmond-based, not-for-profit organization that was founded in 1954 by local families determined to find a better way to care for and support their loved ones with disabilities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Walker
President & CEO
Julee Fletcher
Senior Vice President & Chief Financial Officer
Company data provided by crunchbase