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Golden 1 Credit Union · 19 hours ago

IT - Digital Platform Delivery - Senior Business Systems Analyst - Digital

United States

Full-time

Remote

Senior Level

$102K/yr - $110K/yr

7+ years exp

Golden 1 Credit Union is seeking a Senior Business Systems Analyst for their IT - Digital Platform Delivery department. This role involves engaging with various business units to translate complex needs into software solutions, overseeing the software development lifecycle, and providing operational support for enterprise-wide software solutions.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes

Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings

Provide high-quality analytical system solutions for key stakeholders

Proactively identifies software functional gaps and opportunities of improvement

Collaborates with product owners to create product backlog by using Agile practices

Creates user stories with relevant acceptance criteria

Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion

Delivery Focus:

10% Training and mentoring BSA I

70% Project Support

20% Department process improvement

Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews

Supports Agile practices and leads the improvement of service

Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, Point, and other like tools

Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions

Operations Focus:

10% Training and mentoring BSA I and BSA II

20% Tickets and operational support requests

70% Manage and support software upgrades

Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management

Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support

Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation

Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication

Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up

Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions

Participate in on-call support for critical response to after hour application impairments or major outages as needed

Qualification

Agile practicesTechnical business analysisSoftware Development LifecycleAzure DevOpsFinancial industry knowledgeProcess improvementResearch skillsPC skillsOral communicationTechnical writingOrganizational skills

Required

Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience

Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement

Knowledge of commonly used financial industry concepts, practices, and guidelines

Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels

Excellent oral communication, presentation, and technical writing skills

Strong research, technical analysis, planning and organizational skills

Ability to use logical reasoning when interpreting facts

Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly

Ability to analyze and document technical business processes

Ability to make observations, examinations, evaluations, and recommendations

Ability to participate on projects and assist team members to implement system upgrades and enhancements

Strong PC skills

Preferred

Bachelor's degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience

Agile certifications preferred

Experience working in an Agile environment or Azure eco system (DevOps) strongly desired

Company

Golden 1 Credit Union

Glassdoor3.3

Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.

Founded in 1933

Sacramento, California, USA

1001-5000 employees

https://www.golden1.com/

H1B Sponsorship

Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)