DoorDash · 2 days ago
Senior Manager, People Process Transformation and Continuous Improvement
United States
Full-time
Remote
Senior Level, Lead/Staff
$170K/yr - $250K/yr
10+ years expDoorDash is a technology and logistics company that is building a more efficient, intelligent, and AI-powered People Operating System. The Senior Manager, People Process Transformation and Continuous Improvement will lead a global team to reimagine the end-to-end people experience, focusing on process transformation, automation, and improving employee experiences.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead and develop a high-performing team of Senior People Process Strategists, coaching them to deliver transformation outcomes across multiple workstreams and geographies
Set a vision and roadmap for continuous improvement across global People processes, aligned to enterprise automation and transformation goals
Apply Lean Six Sigma and systems thinking principles to diagnose root causes, redesign processes, and embed automation and self-service at scale
Partner with tech and product leaders to deliver solutions that balance process simplification, policy alignment, and end-user experience
Oversee the creation of future-state process architectures that integrate seamlessly with AI-powered tools and platforms
Ensure all process changes are backed by quantifiable success metrics such as time savings, SLA compression, ROI, and adoption rates
Facilitate cross-functional design sessions with stakeholders to align on priorities, sequence work, and drive readiness across process, org, and tech dimensions
Build transparent dashboards and diagnostic tools to monitor process health, highlight gaps, and identify new opportunities
Champion end-user empathy, ensuring solutions are intuitive, accessible, and elevate the employee experience
Institutionalize a culture of continuous improvement, empowering teams to challenge legacy processes and adopt a data-driven approach to change
Qualification
Required
10+ years of hands-on Continuous Improvement leadership, ideally in HR, Talent Acquisition, or other large-scale operational functions
Expert in Lean Six Sigma methodologies (Black Belt or equivalent experience) and adept at tools like Value Stream Mapping, 5 Whys, and root cause analysis
Led large-scale, multi-system process transformations across global organizations
Systems thinker who can see the full architecture of how people, process, and technology interconnect and then act decisively on the right levers
Proven record of measurable impact such as compressing cycle times, reducing costs, increasing quality, and boosting adoption
Fluent in process mapping, service blueprinting, and org/process/tech decomposition
Lead with end-user empathy, building processes that work for the people who actually use them
Thrive in high-change, high-ambiguity environments, using data and structured thinking to cut through complexity
Collaboration and influence skills to align diverse stakeholders behind a shared transformation vision
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase