Moody Neurorehabilitation Institute ยท 22 hours ago
Receptionist PT
Houston, TX
Part-time
Onsite
Mid Level
3+ years expMoody Neurorehabilitation Institute is seeking a Receptionist to provide front desk coverage and customer service. The role involves managing patient traffic, greeting visitors, and performing clerical duties to support the organization's operational functions.
Assisted LivingHealth CareMedicalRehabilitation
Responsibilities
Monitor and manage patient and resident traffic flow to and from the residential unit and lobby during treatment hours
Greet all visitors, ensure proper check-in procedures are followed, verify visitors against the approved visitor list, and notify staff of visitor arrivals
Maintain the visitor badging system, ensuring all guests are properly checked in, issued badges, and accounted for in compliance with security and safety protocols
Answer front desk phones and voicemails, route calls to appropriate staff, and ensure messages are communicated accurately and promptly
Provide tours of the facility to unscheduled potential patients and families as needed
Complete resident documentation as assigned, ensuring accuracy, confidentiality, and adherence to organizational policies
Assist with facilitating incoming and outgoing residents, maintaining and monitoring out-on-pass schedules, and communicating resident movement to appropriate staff
Ensure daily census updates are completed accurately and provided to oncoming shifts and shift leaders to support continuity of care and operations
Ensure patient transportation packets are complete, accurate, and prepared for the oncoming shift to support timely and coordinated patient transport
Help ensure patient satisfaction by providing courteous, professional service and addressing concerns as they arise
Assess complaints or concerns presented at the front desk and promptly escalate issues to leadership or appropriate staff for resolution
Perform basic clerical duties including typing, copying, filing, data entry, proofreading, and organizing treatment and administrative areas
Operate computers and office equipment to enter and retrieve data, prepare correspondence, reports, and forms
Provide administrative support to leadership, clinicians, and staff, including assisting walk-in applicants
Perform additional duties as assigned by the Program Director, Clinicians, or Administrative Assistant
Qualification
Required
High school diploma required; some college preferred
Minimum of three (3) to five (5) years of customer service experience required
At least two (2) years of general office or clerical experience, preferably in a medical, behavioral health, or residential treatment setting
Strong customer service and interpersonal communication skills
Ability to assess concerns and escalate issues appropriately
Attention to detail and accuracy in documentation
Typing and data entry
Filing and document management
Scheduling and organization
Answering multi-line phones
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Preferred
Healthcare clerical experience is a plus
Some college preferred
Company
Moody Neurorehabilitation Institute
Moody Neurorehabilitation Institute provides treatment for brain injuries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Eppinette, MBA
CEO\CFO
Recent News
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