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Fuze Health · 2 days ago

Associate Customer Program Manager - FuzeRx

Hayward, CA

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $60K/yr

0+ years exp

Fuze Health is dedicated to enhancing patient care through digital health solutions and is seeking an Associate Customer Program Manager. This role supports customer-facing programs by ensuring operational workflows run smoothly and coordinating with cross-functional teams to improve patient outcomes.

Hospital & Health Care

Responsibilities

Support the day-to-day execution of assigned customer programs, ensuring alignment with contractual, regulatory, and operational expectations

Coordinate with cross-functional stakeholders (Operations, Product, Engineering, Care, Compliance) to ensure smooth delivery of program requirements

Track program performance metrics and prepare recurring reports, surfacing trends, risks, and opportunities for improvement

Assist in the development of project plans, timelines, and documentation for new or expanding programs

Identify and escalate program risks or blockers, participating in solutions that protect service quality and patient experience

Maintain clear communication channels with internal teams and external partners as directed by senior program leadership

Support process improvements by documenting workflows, gathering requirements, and participating in retrospective reviews

Ensure program documentation, SOPs, and trackers remain accurate and up to date

Qualification

Program coordinationHealthcare experienceProject managementPerformance metricsOperational workflowsCross-functional collaborationCommunication skillsRegulationsGSuite proficiencySlack proficiencyAsana proficiencyJira proficiencyAttention to detailAdaptability

Required

Bachelor's degree or equivalent practical experience

0-2 years of experience in program coordination, operations, project management, or customer success—preferably within healthcare, pharmacy, or a regulated environment

Familiarity with operational workflows, performance metrics, and cross-functional collaboration

Ability to manage multiple tasks with strong attention to detail and follow-through

Excellent written and verbal communication skills

Proficiency with tools such as GSuite, Slack, project management platforms (e.g., Asana, Jira), and spreadsheets

Comfort working in fast-paced, ambiguous environments and adapting to evolving business needs

Preferred

Experience in pharmacy operations, digital health, or healthcare services

Exposure to program or project management methodologies; CAPM or similar certification is a plus

Experience supporting client-facing or operational programs in a service-delivery environment

Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations

Benefits

Dental

Vision

Multiple group medical plans to choose from

401(k) retirement savings plan

Group life insurance

(AD&D) insurance

Flexible spending account (FSA)

Health savings account (HSA)

Commuter benefits

Employer-paid short-term (STD) and long-term disability (LTD) insurance

Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)

Flexible vacation time

Accrued paid sick time

10 paid holidays

(2 floating holidays for full time non-exempt employees)

Up to 16 weeks of paid parental leave for a birthing parent

Up to 8 weeks of paid bonding leave for non-birthing parents

Up to 12 weeks of family caregiver leave, including 4 paid

Lifestyle Spending Account allowance each month