NEOGOV · 18 hours ago
Customer Service Specialist III - Misdemeanor Probation
New Port Richey, FL
Full-time
Onsite
Mid Level
$18.74/hr - $26.24/hr
3+ years expNEOGOV is seeking a Customer Service Specialist III to join Pasco County Public Services. The role involves advanced clerical and public contact work, including obtaining and maintaining information regarding County operations and providing professional responses to inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as first point of contact with anyone coming into the office
Verifies appointment inquiries and announces probationers to appropriate team member upon arrival for appointment
Obtains intake information from probationers and creates case folders
Maintains database of all probation cases and tracks case status and deadlines to ensure cases do not expire
Receives, screens and refers calls to appropriate team members, officials or departments
Tracks and files all warrant and closed cases
Assists all team members as needed
Qualification
Required
Graduation from high school or possession of an acceptable equivalency diploma
Three (3) years' of experience in customer service duties involving frequent public contact
One (1) year of experience using a personal computer and related software required
Must possess a valid Florida driver's license
Ability to communicate effectively using verbal, written and visual communication
Knowledge of standard office methods and procedures
Ability to maintain records/files, prepare reports and correspondence
Ability to meet and deal with the public effectively and courteously, and disseminate information
Ability to establish and maintain effective working relationships with employees and the public
Ability to communicate effectively via telephone, in person, in writing and on-line
Ability to read for comprehension
Ability to use a computer and related software
Ability to establish and maintain files accurately and legibly
Ability to follow complex oral and written instructions
Preferred
Bilingual in English and Spanish
Benefits
Florida Retirement System (FRS) retirement plan
PTO (Paid Time Off)
Paid holidays
Group insurance
Tuition reimbursement
Deferred compensation
Medical leave pool
Annual medical leave buy-back
Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase