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Orlando Health · 6 days ago

Emergency Communications Coordinator I

Orlando, FL

Full-time

Onsite

Entry Level

2+ years exp

Orlando Health is a healthcare organization seeking an Emergency Communications Coordinator I. This role involves coordinating service requests for the Air Care Team and Critical Care Trucks, ensuring safe operations, and facilitating patient transfers within the healthcare system.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Hiring Manager

Ana R.

Responsibilities

Dispatch

Performs primary flight following duties for all Air Care Team aircraft and Critical Care Trucks

Communicates with all flight/ground crew as needed relaying important information to ensure safe flight and increase situational awareness

Provides the safe conduction of all flight/ground operations for all heliports, FSED’s, and Bases affiliated with the Air Care Team and Critical Care Trucks located on Orlando Health campuses both visually and via radio when applicable

Coordination of interfacility transport of patients within the OH system/network

Answers incoming requests for service and coordinates operations for the Air Care Team and Critical Care Trucks utilizing multiple telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required

Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner

Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical services

Operates the phone system to coordinate transfer and transport communication process

Collaborates with physicians and healthcare team to facilitate transfer and transport requests

Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients’ medical records

Dispatches flight/ground crews via department and OH approved dispatching systems, and radio swiftly, accurately, and efficiently

Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list

Communicates appropriate information regarding aspects of the mission to fellow team members for effective decision making

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards

Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients

Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients

Answers incoming requests for service and coordinates operations for the Emergency Transfer Center utilizing multiple telephones, computers, and other technology/software as required

Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC)

Functions as a team member in all respects of the Air Care Team and ETC Team

Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests

Operates the phone system to coordinate transfer and transport communication process

Collaborates with physicians and healthcare team to facilitate transfer and transport requests

Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list

Communicate appropriate information regarding aspects of the mission to fellow team members for effective decision making

Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients

Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients

Maintains compliance with all Orlando Health policies and procedures

Performs all other duties as assigned

Qualification

EHR/EMR systemsEMS DispatchMedical TerminologyCritical thinkingCommunication skills

Required

High School Graduate or equivalent

Two (2) years of experience in clinical healthcare setting

Preferred

Medical Terminology course

CNA license

EMS Dispatch

State of Florida EMT license

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)