NEOGOV · 1 week ago
Record Technician I
Roanoke, VA
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $37K/yrNEOGOV is a company that provides innovative technology solutions for public sector organizations. They are seeking a Record Technician I to perform clerical work evaluating and preparing data for entry into a computerized records management system, while also serving as a liaison to field officers and handling public inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Evaluates, enters and verifies data in accord with standardized procedures
Operates a variety of computerized records management equipment
Maintains a system of files, purging the files in accord with standardized procedures
Maintains sequence and control of source documents, rejecting incomplete documents
Processes criminal records checks and weapon permits
Performs other clerical duties including the scanning of reports and other correspondence
Collects, balances and prepares insurance request checks for deposit
Locates and provides police, attorneys, victims, other agencies and the general public with copies of reports and other documentation
Answers telephone calls for requests for information
Analyzes calls for the appropriate way to handle each and decides what information to disperse or which department to direct the call
Provides field units with requested information, such as report entry questions, arrest paperwork data and report copies
Evaluates and corrects officers Mobile Data Terminal (MDT) and written reports
Trains officers on correct Incident-Based Reporting (IBR) or report writing procedures as necessary
Researches call histories using Computer Aided Dispatch to provide information to departmental personnel when requested
Troubleshoots and tests each new software version for IBR compatibility and system errors to be reported to the software vendor
Operates the Virginia Criminal Investigative Network (VCIN) and National Crime Information Center (NCIC) with the required certification to retrieve data and enter warrants, capias and other information
Compares current data with incoming data from other agencies, researches and corrects as needed and forwards to State Police
Evaluates, enters and verifies warrants, capias and other data in accord with standardized procedures
Operates a variety of computerized records management equipment and systems
Maintains a system of files, purging the files in accord with standardized procedures
Maintains sequence and control of source documents, rejecting incomplete documents
Completes, processes and files warrants and capias
Determines the destination of warrants
Communicates executed capias to courts adhering to established time requirements
Qualification
Required
High school diploma or equivalent supplemented by courses in typing, office practices and procedures and/or training in data entry operations
Some clerical experience
Must possess or be able to acquire Virginia Criminal Information Network (VCIN) level B certification and National Crime Information Center (NCIC) level B certification
Thorough knowledge of standard office procedures, practices and equipment
General knowledge of methods and techniques used in the operation of a computerized records management system
Some knowledge of civil and criminal law
Ability to operate a variety of office equipment including a personal computer and other information processing equipment
Ability to apply complicated procedures, make records management decisions and meet procedural time requirements
Ability to maintain records and generate reports
Ability to follow oral and written instructions
Ability to communicate effectively and tactfully with County employees and the public
Ability to discern and keep appropriate levels of confidentiality
Skill in records management for accuracy and completeness
Subject to a complete criminal history background search with acceptable results
Must pass a typing test demonstrating a minimum of 37 (thirty-seven) words per minute with no errors
Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description
Preferred
Data entry experience
Benefits
Progressive Flexible Leave Plan with cash-in option
Twelve paid holidays
Short Term Disability Insurance
Long Term Disability Insurance
Health, Vision and Dental Insurance
Life Insurance
Flexible Spending Accounts - Medical and Dependent Care
Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
Tuition Reimbursement
Employee Assistance Program
Credit Union Membership
Deferred Compensation Plan with County Match
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase