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USC · 1 day ago

Clinic Manager - Administrative - LV Trop. Family Med Cl - Full Time 8 Hour Rotating Shift (Exempt) (Non-Union)

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$81K/yr - $133K/yr

3+ years exp

USC is seeking a Clinic Manager to oversee all clinical operations under the direction of the Director. The role involves managing both clinical and administrative responsibilities, directing the work of clinical supervisors and staff, and ensuring effective patient care programs and compliance with regulations.

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Responsibilities

Directly or indirectly supervises all subordinate staff

Recruits, screens, hires, orients, and trains staff

Evaluates employee performance and provides guidance and feedback to assigned staff

Counsels, disciplines, and/or terminates employees as required

Trains all clinical staff to ensure compliance with hospital policies

Maintains staff records

Makes recommendations for promotions, terminations, and salary decisions

Recommends and monitors the professional development of staff

Evaluates employee performance

Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention

Directs and coordinates patient care programs

Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards

Initiates appropriate action to correct or enhance patient care programs

Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care

Prepares for inspections by agencies

Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff

Corrects deficiencies, if any, and prepares documentation or explanation as needed

Records and investigates all incidents/accidents that occur

Oversees activities of quality assurance programs for patient care provided by unit

Participates in policy formation, long-range planning, and policy making for the hospital and the department

Develops and implements administrative policies and procedures

Ensures adherence to policies and procedures, provides interpretation as needed

Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls

Coordinates security activities with University Public Safety Department

Promotes and maintains standards for security conscious awareness and behavior

Maintains knowledge of University’s crime prevention and suppression programs and services

Ensures dissemination of security related information to staff

Participates in monitoring and evaluating the quality and appropriateness of patient care

Contributes objective data regarding performance of other clinical staff members, as requested

Assesses staff education needs and oversees development of education programs

Promotes staff participation in educational opportunities and activities

Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment

Communicates information, assignments, priorities, and special requests to staff

Manages workload of staff

Monitors status of pending items and follow-ups, as needed

Performs other duties as assigned

Qualification

Ambulatory clinical operationsPeople managementProcess improvementMicrosoft OfficeAnalytical skillsFrustration toleranceCommunication skillsDecision makingOrganization skillsMotivational skills

Required

High School or equivalent

Bachelor's Degree in a Related field

3-5 years Experience in managing Ambulatory clinical operations in a healthcare setting

2 years Experience in ambulatory setting

Excellent people management skills

Ability to motivate and challenge staff

High frustration and ambiguity tolerance

Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills

Ability to bridge the gap between administrative demands and clinical needs

High skill and experience in process improvement

Familiarity with Word processing, Microsoft office software and departmental applications

Excellent analytical, problem-solving, planning and evaluation skills

Good decision making skills

Organization/time management skills

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)