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Pinnacle Group, Inc. · 1 day ago

IT Support Apprentice

Headquarters, KY

Part-time

Onsite

New Grad

Pinnacle Group, Inc. is a leading workforce solutions company that connects people with opportunity. They are seeking an IT Support Apprentice to provide day-to-day technical support, assist with various IT infrastructure tasks, and support the use of Azure cloud infrastructure and Microsoft Office 365.

IT ManagementSoftware

H1B Sponsor Likely

Responsibilities

Provide day to day technical support. Work on assigned incidents, problems, changes, projects, and tasks using FreshService ticketing system

Support Pinnacle Group endpoints, which includes workstations, laptops, mobile devices, IoT, and servers

Support Pinnacle Group's use of Azure cloud infrastructure. Specifically, Azure Entra ID and Microsoft Office 365

Proactively monitor Pinnacle Group's IT infrastructure. Responding to alerts and assisting users

Clear communicator verbally and in writing. Technical troubleshooting, root cause analysis, and steps to resolution. Author knowledge base articles, systems documentation, and ticket notation

Qualification

Azure cloud infrastructureMicrosoft Office 365Technical supportFreshService ticketing systemTechnical troubleshootingRoot cause analysisClear communication

Required

Provide day to day technical support

Work on assigned incidents, problems, changes, projects, and tasks using FreshService ticketing system

Support Pinnacle Group endpoints, which includes workstations, laptops, mobile devices, IoT, and servers

Support Pinnacle Group's use of Azure cloud infrastructure. Specifically, Azure Entra ID and Microsoft Office 365

Proactively monitor Pinnacle Group's IT infrastructure

Responding to alerts and assisting users

Clear communicator verbally and in writing

Technical troubleshooting, root cause analysis, and steps to resolution

Author knowledge base articles, systems documentation, and ticket notation

Company

Pinnacle Group, Inc.

Pinnacle Group is a leading provider of information technology and workforce solutions.

Founded in 1996

Dallas, Texas, USA

5001-10000 employees

http://pinnacle1.com

H1B Sponsorship

Pinnacle Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)