Pinnacle Group, Inc. ยท 1 day ago
IT Support Apprentice
Pinnacle Group, Inc. is a leading workforce solutions company that connects people with opportunity. They are seeking an IT Support Apprentice to provide day-to-day technical support, assist with various IT infrastructure tasks, and support the use of Azure cloud infrastructure and Microsoft Office 365.
IT ManagementSoftware
Responsibilities
Provide day to day technical support. Work on assigned incidents, problems, changes, projects, and tasks using FreshService ticketing system
Support Pinnacle Group endpoints, which includes workstations, laptops, mobile devices, IoT, and servers
Support Pinnacle Group's use of Azure cloud infrastructure. Specifically, Azure Entra ID and Microsoft Office 365
Proactively monitor Pinnacle Group's IT infrastructure. Responding to alerts and assisting users
Clear communicator verbally and in writing. Technical troubleshooting, root cause analysis, and steps to resolution. Author knowledge base articles, systems documentation, and ticket notation
Qualification
Required
Provide day to day technical support
Work on assigned incidents, problems, changes, projects, and tasks using FreshService ticketing system
Support Pinnacle Group endpoints, which includes workstations, laptops, mobile devices, IoT, and servers
Support Pinnacle Group's use of Azure cloud infrastructure. Specifically, Azure Entra ID and Microsoft Office 365
Proactively monitor Pinnacle Group's IT infrastructure
Responding to alerts and assisting users
Clear communicator verbally and in writing
Technical troubleshooting, root cause analysis, and steps to resolution
Author knowledge base articles, systems documentation, and ticket notation
Company
Pinnacle Group, Inc.
Pinnacle Group is a leading provider of information technology and workforce solutions.
H1B Sponsorship
Pinnacle Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Recent News
GlobalFinTechSeries
2025-12-02
2025-09-30
The Real Deal
2025-09-23
Company data provided by crunchbase