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DecisionPoint Corporation · 3 days ago

Junior Computer User Support Specialist

Norfolk, VA

Full-time

Onsite

Entry Level

2+ years exp

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. The role involves providing Tier II computer user support, troubleshooting technical issues, and ensuring compliance with cybersecurity best practices.

ConsultingInformation ServicesInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier II computer user support, including desktop support and service desk operations for end users in Windows and macOS environments

Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices

Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint

Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues

Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures

Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration

Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies

Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting

Maintain compliance with role-based access control (RBAC) policies and acceptable use standards

Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments

Support shift-based or on-call operational schedules, as required

Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs)

Follow ITIL-aligned service management practices and contribute to continuous service improvement

Qualification

CompTIA Security+ certificationMicrosoft 365WindowsMacOS supportActive DirectoryITIL-aligned practicesCompTIA A+ certificationITIL v4 Foundation certificationTroubleshooting skillsAnalytical skillsProblem-solving skills

Required

Active Top Secret clearance with SCI eligibility

Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 2 years of relevant IT support experience in a Tier II or equivalent support role

CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy

Experience providing end-user support in an enterprise IT environment

Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools

Strong troubleshooting, analytical, and problem-solving skills

Ability to work independently and collaboratively while managing multiple priorities

Preferred

Bachelor's degree in Information Technology or a closely related discipline

CompTIA A+ certification

ITIL v4 Foundation certification

Microsoft 365 Fundamentals or Microsoft Azure Fundamentals certification

Experience supporting government, DoD, or other regulated environments

Company

DecisionPoint Corporation

DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities.

Founded in 2011

Gaithersburg, Maryland, USA

51-200 employees