Ketch · 22 hours ago
Customer Success Manager
San Francisco, California
Full-time
Hybrid
Senior Level
$150K/yr - $170K/yr
5+ years expKetch is redefining responsible data use for the AI era, and they are seeking a Customer Success Manager to own post-implementation customer relationships. The role focuses on driving adoption, long-term value, and expansion across a portfolio of mid-market and enterprise customers, ensuring measurable ROI aligned with privacy goals.
ComplianceData GovernanceInformation TechnologyPrivacySoftware
Responsibilities
Drive product adoption post-implementation by enabling customers to effectively use Ketch, confidently addressing product questions, and guiding teams on best practices
Build and maintain strong stakeholder relationships, leading QBRs and strategic alignment conversations that translate adoption into measurable value and outcomes
Act as an escalation point to remove blockers and influence outcomes that impact customer success and value realization
Identify and execute expansion opportunities by uncovering new use cases and evolving customer needs as value is realized, aligning customer priorities with Ketch solutions and partnering cross-functionally to drive growth
Support Success at Scale initiatives at Ketch from identification, through sequencing, development and launch
Maintain accurate customer notes and health insights to support internal visibility, forecasting, and expansion planning
Qualification
Required
5–7+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS, with direct ownership of Net Revenue Retention (NRR)
Demonstrated ability to identify and drive expansion within an existing book of business, translating customer outcomes into measurable business impact
Comfortable leading executive-level conversations, including QBRs and strategic alignment discussions
Strong sense of ownership and accountability—you proactively identify opportunities and risks and follow through without heavy direction
Comfortable operating in ambiguity and adapting as processes, tooling, and priorities evolve in a scale-stage SaaS environment
Resourceful and proactive, with the ability to navigate cross-functional teams (Product, Legal, Privacy, Marketing, Engineering) to unblock customers and move initiatives forward
Experience managing mid-market and enterprise customers with multiple stakeholders and complex organizational dynamics
Based in the San Francisco Bay Area, working on-site in our San Francisco office three days each week
Legally authorized to work in the United States
Fluent in written and spoken English, knowledge of a second language is a plus
Bachelor's degree required
Preferred
Experience in data privacy, data governance, or compliance is strongly preferred, but not required
Knowledge of core elements of Success at Scale initiative
Benefits
Bonus
Value of benefits
Potential equity grant
Company
Ketch
Ketch is a data control platform for programmatic privacy™, data governance and security.
51-200 employees
H1B Sponsorship
Ketch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (1)
2022 (7)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
$43MKey Investors
Acrew Capitalsuper{set}
2021-09-17Series A· $20M
2021-03-23Series A· $23M
2019-11-01Seed
Leadership Team
Anton Winter
Co-Founder, Head of Infrastructure
Jon Suarez-Davis (jsd)
Chief Strategy Officer
Recent News
2025-04-15
Company data provided by crunchbase