Customer Service Representative jobs in United States
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VCA Animal Hospitals · 1 day ago

Customer Service Representative

positionState College, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

VCA Animal Hospitals is dedicated to prioritizing pet health and providing excellent service. They are seeking a personable Client Service Representative to set the tone for the practice and maintain customer trust and confidence while managing various customer service functions.

Health CareHospitalMedicalPetVeterinary
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H1B Sponsor Likelynote

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Applicant must have a flexible schedule and be able to work evenings, weekends and occasional holidays

Qualification

Customer serviceAppointment schedulingCommunication skillsTeam collaborationProblem-solving

Required

Experience as a Client Service Representative or in a similar role
Personable and highly professional demeanor
Ability to greet visitors and answer telephones
Skills in scheduling and confirming appointments
Experience in placing outbound calls for follow-ups and reaching out to prospective clients
Ability to present and explain fees, including processing payments
Knowledge to answer questions regarding products and services
Ability to educate clients on general animal husbandry and non-medical pet care
Skills in managing medical records, charts, reports, and correspondence
Ability to maintain hospital cleanliness, including removal of animal waste
Flexible schedule with availability to work evenings, weekends, and occasional holidays

Benefits

Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More

Company

VCA Animal Hospitals

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A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
dateFounded in 1986
location
Los Angeles, California, USA
people-size10001+ employees
web-link
https://www.vcacareers.com

H1B Sponsorship

VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)

Funding

Current Stage
Late Stage

Leadership Team

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Trevor Adams, CPA, CGMA
Chief Financial Officer
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Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
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Recent News

Crunchbase News
How Candy Conglomerate Mars Is Investing In Pet Tech, One Of The Few Areas VCs Still Love
2023-02-16
PRNewswire
VCA ANIMAL HOSPITALS EXPANDS ACCESS TO VETERINARY CARE WITH THE LAUNCH OF URGENT CARE HOSPITALS
2022-08-23
Company data provided by crunchbase