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NTT DATA · 21 hours ago

Sr Client Manager

United States

Full-time

Remote

Senior Level

$115K/yr - $140K/yr

NTT DATA is a business and technology services leader, renowned for its technical excellence and innovations. As a Senior Client Manager, you will manage and grow client relationships, drive expansion and renewals, and ensure client satisfaction throughout their lifecycle.

Application Performance ManagementCloud ManagementEnterprise SoftwareInformation Technology

H1B Sponsor Likely

Responsibilities

Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3

Pursues leads identified by aligned Lead Generation/Business development representatives

Minimizes churn and maximizes retention in assigned accounts

Drives client satisfaction throughout the entire lifecycle of the clients’ buying process

Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions

Influences and works closely with vendors/partners to achieve required results

Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast

Develops open and effective channels of communication in with each client within the assigned account

Encourages revenue growth by inspiring clients to additional services

Becomes the reliable point of contact for clients that is required to establish a strong business relationship

Takes ownership of a range of accounts within the assigned segments

Determines the best solution requirements for each client that can be deployed by other departments

Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization

Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability

Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost

Qualification

Global partner managementSales environment experienceSalesforce.com proficiencyBusiness developmentClient engagement skillsGovernanceComplianceCommunicationRelationship buildingProblem-solving

Required

Advanced experience in global partner management, sales environments, and customer service

Experience in the IT or professional services industry, focusing on business development and/or sales

Strong business acumen in sales, focusing on planning and leveraging tools and DATA

Knowledge of the company's offerings, client applications, use cases, and market trends

Ability to link our high-value services to specific client needs and outcomes

Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities

Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth

Prior experience with the Salesforce.com contact platform

A bachelor's degree or equivalent in business or a sales-related field

Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3

Pursues leads identified by aligned Lead Generation/Business development representatives

Minimizes churn and maximizes retention in assigned accounts

Drives client satisfaction throughout the entire lifecycle of the clients' buying process