American Express · 19 hours ago
Senior Manager - Digital Program Management (Middle Market)
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a leading payment card issuer for corporations and small businesses. They are seeking a Senior Manager in Digital Program Management to drive digital initiatives that enhance customer experiences and improve operational efficiency for Middle Market customers.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Digital Program Delivery: Drive the execution of digital initiatives that support the Middle Market business segment
Manage program plans, timelines, and deliverables to ensure alignment with the broader digital ecosystem roadmap
Customer Experience Enablement: Support the delivery of an integrated digital experience across desktop and mobile platforms. Collaborate with Product, Engineering, and UX teams to enhance core card and program management journeys
Roadmap Management: Manage day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked. Provide regular status updates and escalate issues as needed
Cross-Functional Collaboration: Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners. Facilitate communication, drive alignment, and help teams deliver cohesive digital experiences
Partner Engagement: Prepare and deliver clear communications and program updates for leadership and partners
Support the Director in influencing senior sponsors and ensuring alignment across teams
Performance Tracking: Partner with analytics and product teams to define and monitor success metrics for key initiatives
Track progress against goals and surface insights that inform continuous improvement
Qualification
Required
5+ years of professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments
Professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments
Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes
Strong understanding of Agile methodologies and enterprise program management practices; proficiency in tools such as JIRA, Confluence, and Rally
Experience contributing to customer-centric digital solutions, ideally for commercial or B2B segments
Excellent communication, collaboration, and problem-solving skills; able to work effectively across functions and influence without direct authority
Highly organized, detail-oriented, and proactive in managing dependencies and delivering high-quality outcomes in fast-paced environments
Bachelor's degree
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
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2026-01-06
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2026-01-06
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