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Combined, a Chubb Company · 1 week ago

Loyalty Services Specialist

Chicago, IL

Full-time

Onsite

Entry Level

2+ years exp

Combined Insurance, a Chubb Company, is seeking a Loyalty Services Representative to join their growing team. The role involves assisting customers with insurance inquiries, cancellations, and service issues while ensuring high-quality service standards are met.

Insurance

Responsibilities

Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues

Assist clients by matching our products with the needs to the client

Assist in the collection of current and past due premiums

Collects, documents and enters data from and into multiple applications

Provides instructions and set expectations for policyholders

Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s

Exhibits and practices the Organization’s Common Purposes and Shared Traits

Understands organizational objectives, supports process improvements, and provides feedback to leadership

Willingness to perform other duties as assigned

Qualification

Telephone salesCustomer service focusCall Center ExperienceInsurance knowledgeMS Office SuiteTelephone etiquetteBilingual in SpanishVerbal communicationWritten communication