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State of Arkansas · 1 day ago

QUALITY ASSURANCE COORDINATOR

Little Rock, AR

Full-time

Onsite

Mid Level

$57K/yr - $85K/yr

4+ years exp

The State of Arkansas is committed to serving the community and ensuring quality in various facilities. The Quality Assurance Coordinator is responsible for overseeing quality standards and implementing improvements to ensure compliance with regulations and customer expectations.

EducationEmploymentGovernmentPublic RelationsRecreation

Responsibilities

Create, update, and enforce quality control procedures and policies

Establish benchmarks and tracking mechanisms that support quality initiatives

Conduct regular audits, inspections, and tests across production or service-delivery environments

Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently

Serve as the liaison between operations, production, and management teams to address quality issues

Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols

Investigate product or service discrepancies, customer complaints, and operational non-compliance issues

Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework

Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management

Maintain thorough documentation regarding quality audits, process deviations, and corrective actions

Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures

Ensure that all team members are up-to-date on the latest quality and regulatory guidelines

Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements

Support internal and external inspection processes by preparing necessary documentation and evidence of compliance

Qualification

Quality assurance softwareMicrosoft OfficeAnalytical skillsProblem-solving skillsProactive attitudeCommunication skillsOrganizational skillsDetail-oriented mindset

Required

Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field

Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments

Proficiency in quality assurance software and Microsoft Office tools (especially Excel)

Excellent analytical, problem-solving, and communication skills

Strong organizational skills and an ability to manage multiple projects simultaneously

A detail-oriented mindset combined with the aptitude to think critically and collaboratively

A proactive attitude focused on continuous improvement and excellent customer service

Ability to take calls and take extensive notes, excellent written and verbal communication

Work well with a team and independently

Exceptional Computer Skills And Knowledgeable With Microsoft Office

Takes initiative, self starter, motivated learner

Preferred

Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical