People Culture Talent ยท 1 day ago
Olelo AI | Founding Customer Success Manager, Onboarding
United States
Full-time
Remote
Mid LevelOlelo is transforming the automotive repair industry with AI-powered voice agents, significantly improving customer interactions. The Founding Customer Success Manager will design and implement scalable onboarding processes, build relationships with auto shop owners, and drive customer activation and retention to unlock revenue growth.
Management Consulting
Responsibilities
Design and implement scalable customer onboarding processes from scratch
Eliminate manual bottlenecks that currently limit how many customers we can activate
Create documentation, workflows, and playbooks that others can follow
Measure and optimize time-to-value for new customers
Proactively guide customers through setup and configuration
Ensure customers activate key features that drive retention and satisfaction
Identify and resolve blockers preventing full product adoption
Build customer champions who become advocates in our referral network
Build strong relationships with auto shop owners and managers
Serve as trusted advisor, not just support contact
Understand their business challenges and connect them to product value
Navigate conversations with pragmatic, straight-talking business owners
Monitor customer health metrics and take proactive action
Identify expansion opportunities within existing accounts
Reduce churn through early intervention and issue resolution
Gather feedback that informs product roadmap
Partner with engineering on product improvements based on customer feedback
Work with CEO on growth strategy and customer insights
Influence onboarding automation features that scale your work
Qualification
Required
Strong communicator who can build rapport with blue-collar business owners (not corporate enterprise buyers)
Proactive owner who doesn't wait to be told what needs doing
Process builder comfortable creating structure in early-stage ambiguity
Scrappy problem solver who finds creative solutions with limited resources
Preferred
Experience with B2B customer onboarding or implementation
Track record of building processes from 0-to-1
Comfort with non-traditional/blue-collar customer segments
Previous startup experience (especially early-stage)
Technical aptitude and ability to learn software quickly
Company
People Culture Talent
Helping VCs and venture-backed startups build thriving teams and inspire their people through exceptional Human Capital Management.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase