ING Americas · 1 day ago
Trade Support Analyst, FlexING
New York, NY
Full-time
Hybrid
Mid Level
$105K/yr - $130K/yrING Americas is part of a global financial institution offering innovative products and services to corporate clients. The DevOps Lead Engineer will support the Wholesale Banking business by managing incidents, automating processes, and ensuring smooth application deployment and operation.
Financial Services
Responsibilities
Perform incident and problem management activities, including root cause analysis to determine the actual failure cause and implement structural fixes. You communicate directly with users (Traders, Trading Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore
You provide level-2 support in deploying and running an application/stack in production. This implies being part of an on-call rotation scheme
Find opportunities to automate the testing of existing features, performance and security as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers
Perform data improvement by (re)configuring new and existing products, reports and processes in general
You understand the entire stack’s technology on which the application runs and how it fits in the overall chain
Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks, using the correct Event Alerts
Perform Functional testing and Change Management activities in order to ensure the safe deliveries from Test, to Acceptance and to Production environment
Occasional travel abroad (Amsterdam / Brussels)
Qualification
Required
Have financial knowledge on interest rate and FX derivates valuation and market risk modelling (for ex. Greeks and VaR)
Offering functional incident management on a front office pricing application, used within the Financial Markets domain worldwide
Supporting end users in using the application; enriching the back-end databases with new products, reports and scheduled tasks
Advanced knowledge on MS SQL Server and Transact-SQL
Advanced knowledge of interest rates derivatives valuation
A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience
Comfortable Excel user
A good team player, cross functional, enjoys interacting with people of all levels in a multicultural environment
Proactive and attentive to other's needs
Preferred
Experience with tools like ServiceNow, Confluence, Azure DevOps is a plus
Familiarity with IT Service Management / ITIL processes is a plus
Scripting knowledge (Powershell, Python, bash) is a strong plus
Benefits
Comprehensive health benefits
A generous 401k savings plan
Competitive PTO
Adoption, surrogacy, and fertility services
Student debt assistance
Subsidies for expenses associated with commuting
Fitness
Company
ING Americas
ING Americas offers a full array of wholesale financial products, such as commercial lending, financial markets and advisory products and services in the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eduardo Gonzalez Arellano
Americas Chief Data Officer / Data Protecion Executive (DPE), Global WB COO Executive Data Steward
Company data provided by crunchbase