Client Implementation Associate jobs in United States
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KPA · 15 hours ago

Client Implementation Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$55K/yr - $55K/yr
date2+ years exp

KPA is a leading provider of Workforce Compliance software and consulting services, dedicated to helping clients maintain workplace safety. The Client Implementation Associate is responsible for managing new customer implementations, ensuring a smooth onboarding experience and fostering strong customer relationships throughout the client lifecycle.

ConsultingSoftware

Responsibilities

Perform setup and configuration of KPA EHS client sites from a technical and operational perspective
Project managing the delivery of clients into onboarding production
Working with customers to understand their requirements in products and services
Identify and determine any implementation risks that exist and a path to solution
Provide configuration and integration guidance to new clients as part of training and onboarding
Creatively resolve implementation issues and customer problems using existing platform functionality
Build rapport and trust with clients to ensure an exceptional onboarding experience
Influence decision makers to clear project issues and roadblocks
Educate client administrators on how to setup and use KPA EHS to best fulfill the client needs
Drive completion of projects based on established timelines
Assist Product and Content teams with troubleshooting and feedback to larger systematic issues
Assist other members of the Client Success team when necessary to further KPAs strategic goals
Ensure a smooth hand off to clients after a successful implementation

Qualification

Client-facing experienceProject managementSalesforceMicrosoft Office SuiteCommunication skillsOrganization skillsTime managementTeamwork

Required

Minimum of 2 years in a client-facing role
Bachelor's Degree or equivalent experience required
Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook

Preferred

Experience with Salesforce a plus
Ability to manage workload through a CRM; Salesforce experience a plus

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
PTO
Paid and Floating Holidays
401k with Company match and immediate vesting
Company-funded Life Insurance
Employee Assistance Programs
No-cost Mental Health Benefits

Company

KPA

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KPA provides Environment, Health & Safety (EHS), HR Management, and Finance & Insurance compliance software and services to companies.
dateFounded in 1986
location
Lafayette, Colorado, USA
people-size201-500 employees
web-link
http://kpa.io

Funding

Current Stage
Growth Stage
Total Funding
$5M
2018-08-08Acquired
2011-10-17Private Equity· $5M

Leadership Team

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Michael Bruns
Chief Executive Officer
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Recent News

EIN Presswire
Built And Natural Environment Consulting Market is Forecasted to Reach a Value of US $89.62 Billion by 2029
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2025-09-12
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Companies in High-Risk Industries Leverage KPA Software Tools to Modernize Safety and Compliance
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Company data provided by crunchbase