Wolters Kluwer · 8 hours ago
Customer Success Associate
Wilmington, DE
Full-time
Onsite
Entry Level
$37K/yr - $62K/yr
2+ years expWolters Kluwer is a global leader in legal entity management and corporate compliance solutions. They are seeking dynamic Customer Success Associates to support and manage the customer lifecycle, ensuring customer engagement and satisfaction through proactive troubleshooting and enhancements.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Proactively support the onboarding process for new customers
Address and resolve a broader range of customer inquiries and issues
Assist with customer renewals and upselling opportunities
Monitor and analyze customer performance and engagement data
Provide intermediate-level training and guidance to customers
Ensure implementation schedules, targets, and budgets are met
Collaborate with internal teams on customer feedback to improve products/services
Document detailed customer interactions and updates in CRM
Identify potential areas for service/product improvement based on customer feedback
Maintain and enhance strong client relationships
Qualification
Required
Bachelor's degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
Company data provided by crunchbase