Wing Assistant · 2 days ago
Customer Service Representative (US)
United States
Full-time
Remote
Entry, Mid, Senior Level
$3,200/mo - $5,000/mo
1+ years expWing Assistant is redefining the future of work for companies worldwide. They are seeking a Customer Service Representative to manage customer interactions, resolve concerns, and ensure satisfaction in every engagement.
CRMInternetSaaSSoftwareVirtual Assistant
Responsibilities
Manage inbound and outbound calls
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Ensure customer satisfaction in every interaction
Keep records of customer interactions, process and update customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Ad hoc tasks
Qualification
Required
At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Benefits
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Company
Wing Assistant
Wing Assistant is an Information technology company that provides CRM management, virtual assistance, and social media management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.21MKey Investors
Surface VenturesSkyDeck Berkeley
2022-03-31Seed· $2.1M
2020-03-01Pre Seed· $0.1M
2019-08-23Non Equity Assistance
Leadership Team
Karan Kanwar
Co-Founder and Chief Executive Officer
M
Martin Gomez
Co-Founder
Recent News
Company data provided by crunchbase