ServiceTitan · 8 hours ago
Pro Product Specialist - Field Pro
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $87K/yr
2+ years expServiceTitan is a company dedicated to shaping the future of the service industry. The Pro Product Specialist will manage a portfolio of service companies, focusing on driving product success and customer retention through data analysis and collaboration with various teams.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment
Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks
Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit
Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants
Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes
Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption
Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively
Qualification
Required
2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role
Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail
Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority
Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude
Ability to translate product adoption and performance data into executive-level value conversations, connecting product usage to measurable outcomes like revenue growth, efficiency gains, or cost savings
Demonstrated experience managing complex customer initiatives, such as large-scale rollouts, multi-stakeholder implementations, or phased deployments, with the ability to apply strong project management fundamentals
Experience partnering cross-functionally with Sales, Implementation, Account Management, and Product teams to drive adoption, expansion, and customer outcomes
Preferred
BA/BS degree preferred
Preferably experience in the Trades or field services ecosystem, either directly (home/commercial services, construction, HVAC, plumbing, electrical, etc.) or through supporting field-based sales and operations teams in a SaaS or technology environment
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoSequoia Capital Global Equities,Tiger Global ManagementIndex Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crowdfund Insider
2026-01-19
2026-01-15
Company data provided by crunchbase