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New York Life Insurance Company · 19 hours ago

Customer Service Representative, Life Insurance

Tampa, FL

Full-time

Hybrid

Entry Level

$35K/yr - $42K/yr

2+ years exp

New York Life Insurance Company is a Fortune 100 company with a long-standing legacy in stability and growth. The Customer Service Representative role involves handling high volumes of customer inquiries and educating clients on life insurance products, ensuring a positive service experience.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Handle high volume of inbound customer and sales agent inquiries

Communicates and educates on product features, benefits and contract provision details

Ability to handle most customer interactions independently

Ability to explain information in functional area

Maintains satisfactory level of key performance indicators according to departmental requirements

Qualification

Customer service experienceCommunication skillsProblem solvingInsurance industry experienceBilingual - SpanishComputer navigationMultitaskingDecision-making

Required

Associates degree or equivalent years of related experience

Minimum 2 years of customer service and/or call center experience required

Accountable, ethical, good decision-making ability

Problem solving / ability to assess and take appropriate action

Strong verbal and written communication skills required

Excellent computer navigation skills and ability to multitask

High school diploma, or GED from an accredited school required

Preferred

Bachelor's degree or equivalent years of related experience

Bilingual – Spanish

Prior experience within the insurance industry

Preferred candidates hold a current / active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days from date of hire

Benefits

Standard- Medical, Dental, Vision

Life Insurance, Short-Term & Long-Term Disability

Vacation, Holidays

Paid Training

401K with Company Match

Cash Value Pension Plan

Tuition Reimbursement

On-site Gym & Cafeteria

Employee discounts

Employee Resource Groups

Volunteer Opportunities

Casual Dress

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)