InComm Payments · 16 hours ago
Mgr II, Configuration
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expInComm Payments is a pioneer in the payment (FinTech) industry, with a focus on innovative payment technologies. The Senior Manager will lead the Configuration Solutions team, overseeing system analysts and configuration specialists responsible for configuring platforms to support transaction processing, billing, and reporting.
Financial Services
Hiring Manager
Tiffany Lambert, JD, SHRM-CP
Responsibilities
Lead and manage a team of System Analysts and configuration specialists, driving performance, career development, and training
Develop and set team and individual objectives and goals
Provide appropriate status reports highlighting team metrics, accomplishments and updates on goals and strategic initiatives
Oversee all production deployments and incident resolution
Analyze incoming business requests to determine necessary system configurations and delegate them to appropriate resources
Set and manage work throughput guidelines and SLA on requests
Provide necessary support and technical consulting during project implementation
Continuously improve configuration processes and tools for quality and efficiency
Act as a subject matter expert to business analysis and development teams from operations and support perspective
Ensure compliance with Quality Assurance and Change Control procedures
Qualification
Required
Strong leadership and interpersonal skills, with the ability to influence people and drive decisions
Excellent Client Relationship skills. Demonstrated ability to interface successfully as the point of contact for internal customers
Maintain elevated level of client satisfaction and confidence. Ability to cope effectively in fast-paced, stressful situations
Ability to grasp intricacies of complex implementations identifying key tasks and deliverables. Recognition of when issues need to be escalated to management
Ability to think and act independently while making appropriate decisions ensuring best approach for each project/task in queue
Strong technical and business acumen
Foster Teamwork by working cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
Solid technical background with ability to rapidly learn new product or platform capabilities and apply knowledge to efficient operational procedures/practices
Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
Skilled at working effectively in a fast-paced environment with cross functional teams in a matrix organization
Excellent written and verbal communication skills, including confidence in presenting to C level executives
Ability to explain complex, technical topics to non-technical audiences
Education: Bachelor's degree in management, MIS, CIS, CS, or equivalent experience
Experience: Minimum 8+ years of team leadership in IT, preferably in Financial or Prepaid Technologies
Technical Skills: ServiceNow/JIRA (Request, Change, Incident management)
Microsoft SQL Server (2008/2012), SQL, complex stored procedures
Core and Enterprise Java
MS Office 365 Suite (Word, Excel, PowerPoint)
Preferred
Understanding the various applications on InComm's core transaction processing platform
Prior process re-engineering consulting / change management experience a strong plus
Benefits
Employee Referral Bonus Program: Tier 3
Company
InComm Payments
InComm Payments is an innovative global payments technology provider.
1001-5000 employees
H1B Sponsorship
InComm Payments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Joshua Stoddart
Senior Vice President, CTO
Scott Meyerhoff
CFO
Recent News
2024-05-24
Company data provided by crunchbase