Legora · 2 days ago
Customer Success (Engagement) Associate - NYC
New York, NY
Full-time
Onsite
Entry Level
$100K/yr - $110K/yr
2+ years expLegora is on a mission to redefine how legal work gets done, empowering legal professionals through their AI-native workspace. The Customer Success (Engagement) Associate will manage a portfolio of SMB clients, ensuring strong adoption and satisfaction while supporting senior team members with enterprise accounts and contributing to the overall customer experience.
Artificial Intelligence (AI)LegalLegal TechSoftware
Responsibilities
Own and manage a portfolio of SMB clients post-sale, serving as their primary point of contact and ensuring strong adoption, engagement, and satisfaction
Support Senior Customer Success Managers on Enterprise and Strategic accounts, assisting with onboarding, enablement, rollout coordination, and ongoing client support
Lead SMB client onboarding and implementation with a high-tech / low-touch approach, delivering an efficient launch experience that sets clients up for long-term success
Run product enablement sessions across the portfolio to drive consistent usage and measurable value for clients. Diagnose client challenges, surface risks and opportunities, and contribute to structured solutions in partnership with senior team members
Guide clients on best practices, workflows, and usage strategies aligned to their goals and operational needs
Monitor usage trends and customer health metrics using internal tools, proactively flagging risks, churn signals, and growth opportunities
Lead renewal and expansion efforts by understanding client needs, preparing insights, and highlighting relevant product capabilities
Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to represent the voice of SMB clients and improve the overall customer experience
Contribute to the development and refinement of Legora’s SMB Engagement playbook, templates, and scalable client-facing processes as we scale
Qualification
Required
2+ years of professional experience in either a law firm or legal environment (i.e. paralegal, legal assistant, knowledge team), or a customer-facing role in a B2B SaaS or technology company
Experience working directly with clients, building relationships, and supporting outcomes in fast-paced, professional settings
Strong organizational and project management skills, with the ability to manage multiple client relationships and priorities concurrently
Clear, confident communication skills – comfortable explaining concepts, running client calls, and supporting both senior and hands-on stakeholders
A proactive, detail-oriented mindset with a strong sense of ownership and follow-through
Curiosity and the ability to learn complex products, workflows, and industries quickly
A collaborative working style - you enjoy partnering with others and contributing to shared goals
Comfort working with metrics and tools to understand customer health, engagement, and outcomes
A growth mindset and interest in developing toward more senior client ownership over time
A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together
Benefits
Medical, dental, and vision coverage
Flexible paid time off plus company holidays
401(k) with company match and automatic enrollment
Company
Legora
Legora is a collaborative AI that empowers lawyers by enabling them to review documents, conduct research, and draft legal materials.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$266MKey Investors
Bessemer Venture PartnersRedpointBenchmark
2025-10-30Series C· $150M
2025-05-21Series B· $80M
2024-07-17Series A· $25M
Recent News
2025-12-25
Morningstar.com
2025-12-18
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