TEKsystems · 1 day ago
L2 Desktop Support
Phoenix, AZ
Full-time
Onsite
Mid Level
$27/hr - $35/hr
3+ years expTEKsystems is a leading provider of business and technology services, partnering with clients to drive transformation. The L2 Desktop Support role involves providing high-level desktop support in a banking environment, ensuring excellent customer service and managing hardware and software issues for executive-level users.
Information Technology
Responsibilities
Configure, install, and test hardware components, hardware deployment replacements
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
Providing cross-divisional troubleshooting by updating and maintaining tickets
Reimaging PCs, backing up and restoring user data
Installing and validating correct software versions on devices and confirm functionality
Utilize Wells utilities to troubleshoot end-user machine functionality
Documenting service events accurately in work orders and ticketing systems
Qualification
Required
Great customer service skills
Ability to configure, install, and test hardware components
Manage hardware and software service-related issues for end-users to prevent escalation
Work in the ServiceNow Ticketing System
Providing cross-divisional troubleshooting by updating and maintaining tickets
Reimaging PCs, backing up and restoring user data
Installing and validating correct software versions on devices and confirming functionality
Utilize Wells utilities to troubleshoot end-user machine functionality
Documenting service events accurately in work orders and ticketing systems
Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed
3-5 Years Experience providing software/hardware support
Server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams, Outlook, and WinOS
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
Strong customer communication and service skills
Knowledge of two factor authentication
Must be able to work independently in a fast pace high profile environment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase