Foxconn Industrial Internet - FII · 1 day ago
IT Help Desk Technician - Day Shift
San Jose, CA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $96K/yr
2+ years expFoxconn Industrial Internet (FII) is seeking an IT Helpdesk Technician to serve as the first point of contact for IT-related issues. The role involves providing technical support, diagnosing problems, and ensuring user productivity aligns with operational needs and global IT standards.
Consumer Electronics
No H1B
Responsibilities
Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues
Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems
Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings
Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems
Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards
Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues
Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution
Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices
Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience
Perform additional responsibilities as needed to support business objectives
Qualification
Required
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+)
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN)
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users
Strong interpersonal skills and a highly customer-service-oriented approach
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure
Self-motivated with a strong desire to learn and adapt to new technologies and processes
Company
Foxconn Industrial Internet - FII
Hon Hai Precision Industry Co., Ltd., widely known as Foxconn, is a Taiwanese multinational electronics manufacturer and one of the world’s largest contract manufacturers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase