CONFLUX SYSTEMS · 4 days ago
Customer Service Coordinator
Cary, NC
Contract
Hybrid
Entry, Mid Level
$33.65/hr - $33.65/hr
2+ years expCONFLUX SYSTEMS is seeking a Customer Service Coordinator who will deploy resources within the service organization to ensure alignment with contractual agreements. This role is accountable for delivering a world-class customer experience and managing the scheduling of service events while reporting to the Zone Operations Manager.
ConsultingInformation Technology
Hiring Manager
MOHAMMED AMJAD(ALEX)
Responsibilities
Effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements
Direct large teams in the completion of highly variable work streams
Reduce potential scheduling conflicts which may delay resolution
Deliver world-class customer experience by providing 24/7 support
Responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload
Qualification
Required
2-5 years' experience in a customer relationship related role, in a fast-paced environment
Positive attitude and passion for customer service
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers
Must have excellent interpersonal skills, interact favourably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required
Preferred
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts
Experience to anticipate customer needs
A history of acting as a collaborative team player with cross-functional teams
An interest in solving problems that don't have obvious solutions
Company
CONFLUX SYSTEMS
Conflux Systems, Inc. is a business consulting firm specializing in software development and business intelligence.
51-200 employees
H1B Sponsorship
CONFLUX SYSTEMS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (92)
2023 (147)
2022 (174)
2021 (127)
2020 (107)
Funding
Current Stage
Growth StageCompany data provided by crunchbase