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ESPN · 4 days ago

Coordinator, Customer Relationship Manager (CRM)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$57K/yr - $76K/yr

0+ years exp

ESPN is looking for a talented and passionate Coordinator, Customer Relationship Manager (CRM) to assist with email marketing operations for their in-house CRM strategy team. This role focuses on ensuring smooth campaign execution and collaboration with internal and external partners to enhance the fan experience.

BroadcastingFilm Production

Responsibilities

Manages email campaign deployments in partnership with our Email Services Provider (ESP)

Ensures campaign requests are running smoothly between brand teams and vendor partners

Verifies campaigns are launched on time and all assets are accurate from creative team

Acts as primary point of contact for brand teams and media planning teams who have questions about email options, possibilities, capacity, and campaign calendar planning

Collaborates with media team to integrate digital and CRM strategies to be as coordinated as possible in marketing lifecycle programs, and ensure fan value is fully leveraged

Assists in development and project management of all CRM multi-channel messaging

Qualification

CRM experienceEmail marketingProject managementCollaborationAttention to detailCommunication skills

Required

Minimum 3 months' experience in CRM/digital, marketing activation or related field

Hands-on program execution and management in a dynamic environment

Collaborative mentality with multiple stakeholders and teams

Proven track record of delivering on time

Communicating with excellence and being highly responsive

Is a self-starter with great passion for delivering excellent customer experiences

Maintains high attention to detail

Bachelor's degree in Marketing or related field

Preferred

Resourceful, open-minded, can-do positive attitude who is inspired by challenges

Understanding of sports environment and the role it plays in pop culture

Experience managing complex projects with multiple teams and components

Benefits

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.