Wolters Kluwer · 1 week ago
Customer Service Operations Associate
Clayton, MO
Full-time
Onsite
New Grad, Entry Level
$34K/yr - $56K/yrWolters Kluwer is seeking a Customer Service Operations Associate to enhance their customer service processes. The role involves addressing customer inquiries, monitoring operational performance, and collaborating with team members to ensure efficient service delivery while improving processes for customer satisfaction.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Oversee basic workflow tasks
Create and interpret simple operational reports
Update and maintain standard operating procedures
Provide first-line support and escalate issues as needed
Track and report on resource utilization and call volumes
Conduct basic quality checks and audit customer interactions
Suggest improvements for operational efficiency
Help coordinate and document training sessions
Manage follow-up activities for unresolved customer issues
Offer support to team members on operational activities
Qualification
Required
Basic analysis and interpretation of data
Enhanced customer interaction capabilities
Better understanding of workflow management
Maintain attention to nuanced details
Capability to create and interpret basic reports
Efficient handling of multiple tasks
Improved problem-solving abilities
Familiarity with more advanced office and operational software
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
Founded in 1836
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
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