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Ace Hardware Corporation · 1 day ago

Director of Human Resources

Greers Ferry, AR

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Ace Hardware is a community-oriented hardware store with over 5,000 locations worldwide, primarily operated by local entrepreneurs. They are seeking a Director of Human Resources responsible for overseeing the HR department's operations, including benefits administration, payroll processing, and employee training, while ensuring compliance with laws and organizational objectives.

HardwareRetailService Industry

Responsibilities

Oversee HR department implementation of new processes, improvements, and systems that provide ongoing benefits to our customers, lower department costs, and enhance department efficiency

Facilitate auditing and process reviews to ensure department compliance with local, state, and Federal laws and compliance with internal processes and procedures

Develop and implement methods for collecting information from employees and managers to identify potential employee relations issues and organizational needs. (Surveys, audits, exit interviews, coaching by walking around, etc.)

Participate in budgeting and strategic planning processes including but not limited to short-term and long-term goals and objectives, design and implementation of organizational structure changes, and major employee program implementations. Evaluate reports, decisions, and results of department in relation to established goals

Support the development of Performance Management tools and processes (Job Descriptions, Performance Coaching, Performance Evaluations, etc.) Monitor the programs and revise as necessary

Develop, recommend, and implement personnel policies and procedures and participate in the design processes for Insurance and other employee Benefits

Provide guidance and advice to management on developing, implementing and revising employee relations programs and policies and resolving HR issues

Investigate employee issues or compliance with regulations by conducting interviews, reviewing data, discussing issues with involved parties, and recommending / participating in disciplinary actions

Administer various employee benefits programs including group health, dental and vision, accident and disability, life insurance, 401(k) retirement, supplemental insurance, and wellness plans, program and benefits

Conduct benefits orientations to explain benefits features, answer associate and dependent questions; complete benefit enrollment process with all providers including confirmation of eligibility and qualifying event changes, obtaining necessary documentation and ensuring the timely and accurate benefits effective date and payroll deductions taken

Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records

Process benefit enrollments and terminations, COBRA, changes, beneficiary updates, disability, accident and death claims, retirement plan rollovers and mandated distributions (e.g., QDROs), Serve as liaison between benefits broker and carrier representative and associates and their dependents on issues regarding claims, enrollment, etc

Calculate monthly invoices for all group insurances to ensure the reconciliation among benefit election, benefit deduction and invoiced amount; allocate costs among each store location and/or entity; conduct quarterly reconciliation review

Administer all associate benefit termination activities including COBRA, unemployment claims, verification of past employment, final payroll and closing personnel file

Assist in the coordination of workers' compensation claims through claims reporting and management including providing payroll information to carrier for claims processing

Assist in the implementation of new benefits and the renewal process by obtaining and maintaining usage information for health, life and retirement plans and any other supplemental benefits

Prepare and set up informational meetings and events designed to assist employees and their dependents to understand company benefits and other related incentive programs

Prepare notifications and reports for new hires and terminations as well as other requested reports as needed

Assist with new-hire orientations

Processes, administers and tracks all leaves-of-absence requests (e.g., FMLA, personal, etc.), and disability leaves

Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff

Prepare, collect and organize data for actuarial assessments

Assists with compliance requirements including audit

Will prepare & process payroll

Store managers to coordinate corrections, punch edits, etc.; compile and record employee time and payroll data

May compute and post wages and deductions in the preparation of final weekly pay

Compile payroll data such as garnishments, PTO, insurance and 401(k) deductions, employee hardship loans, etc

Process weekly transfer of payroll data to payroll processing company and upload files to providers as required

Compile internal management reports from payroll system software

Research, address and resolve any discrepancies, errors and omissions, etc. and serve as liaison between company, store, etc while acting on associate’s behalf

Enter new hire and status change and termination information in company systems

Set up and maintain employee records in HRIS

Reporting functions required keeping stores informed of important data

Administer quarterly random drug test notifications

Audit I-9 compliance and OSHA 300 log at least once every six months

Perform employment verifications

Track and process attendance reports, employee performance documents and other employee data in our HRIS

Maintain and uphold consistent and sustainable company training standards

Stay current on training opportunities through Ace and other outside sources (e.g. vendors)

Maintain associate training records and report outcomes to management

Partner with store management regarding associate needs and training schedule

Identify and organize training needs and competency gaps for new and existing associates

Assist in the development of training aids such as manuals and handbooks

Instruct associates how to use Ace Learning Place as well as other training opportunities

Handle logistics and coordinate training activities and facilities including venues and equipment

Qualification

Benefits AdministrationPayroll AdministrationHR Compliance KnowledgeEmployee RelationsPerformance ManagementHRIS ManagementTime ManagementOrganizational SkillsCommunication Skills

Required

Bachelor's degree in HR or related field, but experience and/or other training/certification may be substituted for the education

A minimum of three (3) years directly related experience in benefits administration or human resources

Payroll administration (processing and related software) experience preferred

Knowledge of benefits administration and claims management

Knowledge of federal and state wage and hour, payroll and leave laws and regulations

Ability to accurately verify and process payroll data

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Knowledge of administrative and clerical procedures and systems such as Google, managing files and records, designing surveys, documenting best practices, and other office procedures and terminology

Ability to establish and maintain effective working relationships within all levels of the organization

Above average time management and organizational skills

Preferred

Payroll administration (processing and related software) experience preferred

Benefits

Group health

Dental and vision

Accident and disability

Life insurance

401(k) retirement

Supplemental insurance

Wellness plans

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924

Oak Brook, Illinois, USA

10001+ employees