Magna International · 1 week ago
Solutions Engineer, Software
Troy, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMagna International is a mobility technology company focused on innovating in the automotive space. They are seeking a Solutions Engineer to support customer success by providing technical assistance, resolving issues, and ensuring high levels of customer satisfaction.
AutomotiveIndustrial EngineeringManufacturing
Responsibilities
Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed
Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions
Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process
Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed
Issue Escalation: Collaborate with internal teams to escalate and resolve more complex technical issues, ensuring timely resolution
Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement
Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily
System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements
Qualification
Required
2 years of experience with cloud native architecture in a customer-facing or support role
A customer-centric mindset with a commitment to understanding and addressing customer needs effectively
Experience working with cross-functional teams to resolve issues and improve products/services
Flexibility to adapt to new technologies, changes, and learning opportunities
Travel requirement – 25%
Must be able to travel within the US and Canada
Preferred
Bachelor's degree in computer science, Information Technology, or a related field is preferred
Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure
Company
Magna International
Magna International is a mobility tech company and auto supplier that engages in body exteriors, structures, power, vision, and seating.
10001+ employees
H1B Sponsorship
Magna International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.79B2025-05-14Post Ipo Debt· $1.04B
2024-05-27Post Ipo Debt· $330.18M
2024-03-05Post Ipo Debt· $400M
Leadership Team
Philip Fracassa
EVP & Chief Financial Officer
Jorg Meinrich
Purchasing Director
Recent News
2025-12-13
Magna International Inc.
2025-11-21
Company data provided by crunchbase