Wolters Kluwer · 3 days ago
Lead Technology Project & Program Manager
Waltham, MA
Full-time
Hybrid
Mid, Senior Level
$127K/yr - $223K/yr
7+ years expWolters Kluwer is seeking a Lead Technology Project & Program Manager to join their Health Business Transformation team. This role involves managing diverse CRM and business transformation projects, ensuring effective project planning, execution, and stakeholder engagement while driving process adoption across the organization.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects
Create project plans, identify constraints and dependencies
Proactively manage project risks and mitigation
Control scope and evaluate business priorities to efficiently balance resources and projects
Define goals, measure progress, manage cross functional team dependencies and timelines
Facilitate requirements gathering and fit gap sessions
Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams
Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies
Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners
Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues
Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking)
Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition
Manage dependencies between multiple projects and multiple business unit needs
Successfully lead the delivery of projects utilizing direct and non-direct reports
Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment
Qualification
Required
Bachelor's or Master's degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts
7+ years of project management experience
5+ year experience as a project manager on complex transformational technical projects
Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment
Expert knowledge in all lead to order operations
Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development
Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log
Experience with work estimation on technical projects
Familiarity with Agile and SDLC
Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment
Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners
Proven ability to influence cross-functional teams without formal authority
Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization
Conflict management skills including the ability to work with and resolve conflicting needs and requirements
Ability to analyze data, properly articulate and take proactive action on risks and dependencies
Ability to comprehend and communicate technical concepts
Possess a sense of accountability and pride for delivering on time and on budget with expected quality
Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details
Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
Ability to learn new concepts/hardware/technologies quickly
Excellent meeting management, presentation, and facilitation skills
Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done
PMI and/or Lean/Agile certification(s) are required
Preferred
Experience with Change Management methodologies desired
Experience with multinational corporate structures is a strong plus
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
H1B Sponsorship
Wolters Kluwer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (22)
2023 (23)
2022 (10)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
2026-01-07
Business Wire
2025-12-18
Company data provided by crunchbase